Operations Program Manager Ii
CurrentManages multiple concurrent projects from concept to completion to support ongoing operational and strategic programs.Maintains project schedules and artifacts through Project management database, to document project resources, track timeslines and deliverables to validate the P&L.Facilitates stakeholder and steering committee meetings to define project scope, deliverables, and establish project timelines.Leads program of continuous improvement to identify opportunities in process, procedures, and business functions, to reduce waste, provide efficiencies, and implement change. Facilitates and leads work sessions identify appropriate methodologies to define, analyze, and implement solutions. Manages projects implement improvements through the use of technology and automated system solutions.Partners with key stakeholders and vendors to develop and implement automated system solutions to modernize aging manual systems and processes.Partners with IT Architecture and system developers to create test environments for core business application updates.Develops testing criteria for projects from business requirement documentation to validate project outcome during system upgrade projects. Works with Operations System Analysts to create automated solutions to our reporting to remove the potential for errors. Records key performance indicators, and reduced system errors to quantify results of process and business improvements. Collaborates with Process Analysts and Business Analysts to develop dashboards and visualization to display program and business data.Creates presentation to display annual and quarterly return on investments of process improvements projects and initiatives.Engages and partners with Business leadership to initiate projects that increase channels of communication and decrease response time for employee production and inquiries.Ensured Federal and State Regulations were adhered to during all phases of projects and process improvement efforts.