William Packard Email & Phone Number

Salt Lake City, Utah, Us

• Orchestrated and oversaw three distinct Quality Assurance Teams (Interfaces, Data Migration, Production Support) driving the Zions FutureCore R3 release, encompassing over 45 team members including Manual QA Test Engineers, Automation Engineers, Technical Analysts, and Business Analysts across onshore and offshore setups in India and Uruguay. • Identify and resolve logistical issues, advise on QA processes, and coordinate activities with offshore/nearshore resources in India and Uruguay. • Led the comprehensive design, development, and coordination of testing initiatives, overseeing web services, batch processes, system integration, data migration, and interface automation, demonstrating proficient management across various testing domains. • Effectively oversee project deliverables, optimize timelines, and execute plans within budgetary constraints while identifying cost-saving opportunities. Provide regular comprehensive project progress reports to both executive leadership and the wider program, ensuring transparent communication and informed decision-making.• Directed process improvements from a traditional Waterfall testing approach to a Scaled Agile methodology, optimizing testing processes for heightened efficiency and responsiveness. • Oversee both production deployment testing and validation for multiple teams by effectively managing the production support test team, ensuring seamless and timely releases to production on a regular basis. • Led the creation of training resources, orchestrated training programs, and personally mentored team members, crafting tailored growth plans and consistently nurturing their professional development to foster a high-performing, cohesive team culture centered around software testing processes.

Supervised and mentored direct reports for the InteractiveCare Quality Assurance Department in product knowledge and personal growth. Cohesively worked with and advised executive staff and product development teams to analyze and identify quality measures for testing new products. Designed, developed and coordinated all testing efforts and production environments for InteractiveCare’s new product suite of mobile, web applications, API's, and architecture. (SDLC) Championed and directed development of a Continuous Integration and ContinuousDevelopment (CICD) process and automation processes for new and existing products. Accelerated the testing of company products and systems to shorten the time from development to live production and ensure that product quality is maintained. Developed and maintained training materials, planned and executed training, and mentored employees on software testing processes. Fostered positive relationships and open communications with other groups, including Development, Product Management, Operations, Information Systems, Marketing, and Sales. Utilized multiple reporting tools and logging to develop performance metrics which allowed for forecasting trends of QA and production devices. Diagnosed product problems and assisted IT and Customer/Technical Support teams.

Salt Lake City, Ut, Us

Managed the Quality Assurance Department VP team (7 engineers).Mentored team members to develop their technical and leadership skills, as well as helping advance their careers in leadership.Designed, developed, and managed the testing efforts for software component testing to deliver Sorensons’ flagship product, Ntouch VP2 (A Linux embedded distribution), from inception to production. This is the most widely used Videophone for the Deaf in the nation. Instituted testing efforts for individual hardware components for the Ntouch VP2, including camera lenses, circuit board, phone enclosure, and other components.Accelerated testing of code coverage for the nTouchVP by implementing automation processes to shorten the time from development to live production and ensure that product quality is maintained.Independently learned sign language in order to foster a culture of open communication among team members, including individuals with different levels of hearing impairments.

Directed the Quality Assurance Department (10+ engineers) in testing and perfecting all software applications before being released to clientele.Created, reviewed, and constantly improved QA methodology and processes to deliver quality software releases on time and within budget constraints.Managed and maintained quality standards in the successful release of million-dollar application installation efforts for Large clients such as RCI, Marriot, Disney, Club la Costa, Sol Melia.Documented and reported testing processes to Business Analysts, Development Team, and Company Executives.Scoped, organized and oversaw creation of test cases, scripts, and test plan preparation.Performed, directed, planned system testing, regression testing, stress and load testing, smoke testing, automation testing, and functional testing as determined by the SDLC.

Knoxville, Tennessee, Us

Administered, implemented and established a new Quality Assurance lab for Flying J Inc. for remote pump stations. Directed and executed testing efforts with international Quality Assurance teams. Ensured high quality testing standards of all software applications prior to release to production.Supported and administrated several Unix service terminals and Windows desktops for all Flying J locations.