William Packard Email & Phone Number

Salt Lake City, Utah, US

• Orchestrated and oversaw three distinct Quality Assurance Teams (Interfaces, Data Migration, Production Support) driving the Zions FutureCore R3 release, encompassing over 45 team members including Manual QA Test.
• Identify and resolve logistical issues, advise on QA processes, and coordinate activities with offshore/nearshore resources in India and Uruguay.
• Led the comprehensive design, development, and coordination of testing initiatives, overseeing web services, batch processes, system integration, data migration, and interface automation, demonstrating proficient.
• Effectively oversee project deliverables, optimize timelines, and execute plans within budgetary constraints while identifying cost-saving opportunities. Provide regular comprehensive project progress reports to both.
• Directed process improvements from a traditional Waterfall testing approach to a Scaled Agile methodology, optimizing testing processes for heightened efficiency and responsiveness.
• Oversee both production deployment testing and validation for multiple teams by effectively managing the production support test team, ensuring seamless and timely releases to production on a regular basis.

Supervised and mentored direct reports for the InteractiveCare Quality Assurance Department in product knowledge and personal growth. Cohesively worked with and advised executive staff and product development teams to analyze and identify quality measures for testing new products. Designed, developed and coordinated all testing efforts and production.

Salt Lake City, UT, US

Managed the Quality Assurance Department VP team (7 engineers).Mentored team members to develop their technical and leadership skills, as well as helping advance their careers in leadership.Designed, developed, and managed the testing efforts for software component testing to deliver Sorensons’ flagship product, Ntouch VP2 (A Linux embedded distribution).

Directed the Quality Assurance Department (10+ engineers) in testing and perfecting all software applications before being released to clientele.Created, reviewed, and constantly improved QA methodology and processes to deliver quality software releases on time and within budget constraints.Managed and maintained quality standards in the successful release.

Knoxville, Tennessee, US

Administered, implemented and established a new Quality Assurance lab for Flying J Inc. for remote pump stations. Directed and executed testing efforts with international Quality Assurance teams. Ensured high quality testing standards of all software applications prior to release to production.Supported and administrated several Unix service terminals and.