Customer Success Advocate
Current• Customers primary point of contact for all commercial inquires • Process PO’s, monitor inventory, provide pricing, order status, handle shipping requirements and monitor on time delivery • Responsible for a portfolio of $15mm along side an internal team of Sales Engineers, purchasers, and shipping managers • Involved in new part projects from their PPAP/sample stage to end use full production• Manage the set up of new customer accounts and part set ups• Process customer… Show more • Customers primary point of contact for all commercial inquires • Process PO’s, monitor inventory, provide pricing, order status, handle shipping requirements and monitor on time delivery • Responsible for a portfolio of $15mm along side an internal team of Sales Engineers, purchasers, and shipping managers • Involved in new part projects from their PPAP/sample stage to end use full production• Manage the set up of new customer accounts and part set ups• Process customer complaints and assist in investigation and corrective actions • Work closely with the warehouse to ensure parts ship on time and meet all packaging/label requirements • Place POs to vendors to bring parts in or to send parts out for outside processing • Regularly meet with customers to understand usage, order processes and other needs Show less