William Pelagio

William Pelagio Email and Phone Number

Senior Advisor
William Pelagio's Location
Metro Manila, National Capital Region, Philippines, Philippines
William Pelagio's Contact Details

William Pelagio work email

William Pelagio personal email

n/a
About William Pelagio

Accounting and Nursing graduate. Licensed Nurse.

William Pelagio's Current Company Details

Senior Advisor
William Pelagio Work Experience Details
  • Concentrix Cvg Philippines, Inc.
    Advisor Ii
    Concentrix Cvg Philippines, Inc. Mar 2022 - May 2023
    Work At Home
    Responsible for taking inbound calls from customers who have a request for scheduling/rescheduling dates on their rented portable storage unit and other services that they need on their account like payments, billing information, cancellations, and etcetera that are within the scope of an Advisor II.
  • Concentrix Daksh Services India Private Limited
    Senior Advisor
    Concentrix Daksh Services India Private Limited Jan 2014 - Feb 2019
    U.P. Ayala Technohub
    Keybank Online Banking assistance for clients and Credit Card Specialist for Citi-Sears.Responsible for taking inbound calls from cardholders who have queries pertaining to their partner card/s; processing their payments on time; advising and reminding them of their due dates, cycle dates, and posting dates; giving them satisfaction and guaranteed service all the time.
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  • Accenture
    Care Management Analyst
    Accenture Jun 2011 - Feb 2013
    Global 1 Bldg, Eastwood City Libis, Q.C.
    I am responsible in assisting calls from Providers/Facility’s requests of inpatient and outpatient services; creating cases of emergency admissions, scheduled inpatient/outpatient surgeries; change of date of service/facility/provider requests; and all requests that are within the guidelines of Utilization Management.
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  • Convergys Arm - Encore Rmi
    Account Manager/Collections
    Convergys Arm - Encore Rmi Oct 2008 - Jan 2011
    Robinson’S Equitable Tower Ortigas Center, Pasig City
    I am responsible in taking both outbound and inbound calls from cardholders who have queries pertaining to their partner card/s; processing their payments on time; advising and reminding them of their due dates, cycle dates, posting dates; giving them satisfaction guaranteed service all the time.
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William Pelagio Skills

Call Centers Customer Service Quality Assurance Process Improvement Leadership Collections Healthcare Management Training Vendor Management

William Pelagio Education Details

Frequently Asked Questions about William Pelagio

What is William Pelagio's role at the current company?

William Pelagio's current role is Senior Advisor.

What is William Pelagio's email address?

William Pelagio's email address is wm****@****ook.com

What schools did William Pelagio attend?

William Pelagio attended South East Asian College, Polytechnic University Of The Philippines.

What skills is William Pelagio known for?

William Pelagio has skills like Call Centers, Customer Service, Quality Assurance, Process Improvement, Leadership, Collections, Healthcare Management, Training, Vendor Management.

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