William Pham Email & Phone Number

South Geelong, Victoria, Australia

Responsibility• Designing and implementing the company’s Wifi networks, VPN solutions from remote sites to the head office and auto VPN for staff working from home. • Designing and implementing the Microsoft Teams phone system including call flow, auto attendant and call queue. • Configuring PRTG servers to monitor all network and system devices.• Setting up the configuration and installing switches, routers and firewalls at new sites. • Designing, installing, upgrading, testing, and maintaining Mobi Device Management (mdm) Soti Mobi solution for tablets. • Troubleshooting network and systems issues, resolving, and maintaining the error log.• Virtualizing new Window servers (2016,2019) and connecting them to the networks and clouds.• Securing network systems by establishing, enforcing policies and monitoring all accesses.• Working with stakeholders to communicate information security state and inform of possible risks and propose solutions to improve security and data integrity.• Optimizing and enhancing network by monitoring, reviewing performance and traffic, and scheduling upgrades. • Administrating the access of third-party applications to avoid any suspicious activities to the company’s data.• Documenting and maintaining network topology, network inventory and resolution of all network faults.

Level 2/ 818 Bourke Street, Dockland, Vic 3008

Provide work to an extremely high technical standard Maintain customers satisfaction at all timeManage diversity devices of multi vendors including Cisco, Fortinet, Arista, Aruba.

51 Holloway Drive Bayswater

Responsibility• Manage and maintain VMware ESXi 6, CentOS 7, Web server, Mail server MDaemon 16• Install and maintain Windows Server 2008R2, DHCP, DNS, GPO and VPN server• Setup software, printers, wireless and CCTV for staff’s computers

Vietnam

Worked for Viettel Telecom of Viettel Group (VietNam) for nearly 4 years, is one of the world’s fastest growing telecom operators.Responsibility:• Install and maintain Domain Controller Windows Server 2008 including DHCP, DNS, WSUS, GPO, VPN• Configure and manage Fortigate Firewalls.• As a leader of a team (8 staff) which support around 2000 PCs in Viettel Group• Training IPTV service for over 500 sale staff.• Support Technical department to configure devices of IPTV service such as: Set-top box, modem ADSL, IGMP function on DSLAM.• Writing guideline to fixing list of IPTV errors, guideline to configure head-end devices for customers• Operator: Managing and Configuring devices such as DSLAM (ZTE FSAP9800, Huawei MA5300, MA5600), Access Switches (Huawei S6506R) and Distribution Switch (ZTE T64G, Cisco ASR 900 and CRS3)• Select appropriate devices for Viettel’s networks including switches ADSL 2+modems and FTTH routers.

Vietnam

Responsibility to: +) Install and manage and maintain Domain Controller Windows Server 2008 including DHCP, DNS, WSUS, GPO, VPN and Hyper V. +) Firewall: Configure and manage Fortigate Firewalls, +) Helpdesk: Leader of a team (8 staff) which support around 2000 PCs. +) Switching and Routing: Manage Cisco and ZTE switches

Responsibility: +) Training sales team of the branch (~500 staff) to clearly understand IPTV service. +) Support Technical department to configure devices of IPTV service such as: Set-top box, IGMP on DSLAM. +) Writing guideline to fixing IPTV errors.

Responsibility to: +) Managing and Configuring devices such as DSLAM, Access Switch and Distribution Switch. +) Select appropriate devices for Viettel’s networks including switches ADSL 2+modems and FTTH routers. +) Writing guideline to configure head-end devices for technical staffs.

Master’S Degree, Computer Systems Networking

Engineer’S Degree, Computer/Information Technology Administration And Management, Good