William Phan Email & Phone Number

San Jose, CA, US

San Francisco, California, United States

-Implement specific recommendations for changes to physical IT components of the EHR work environments including deploying new endpoints, scanners and printers.-Document enterprise computing environment including endpoint locations and printing relationships.-Manage eWaste from deployments, including removal of hard drives, memory, etc.-Oversee hardware.

San Francisco

-Prepare medical offices for Epic medical hardware rollout-Coordinate logistics of hardware upgrade-Implement specific changes to physical IT components of the EHR work environments including deploying new endpoints, scanners and printers. -Install monitor arms, ergonomic equipment and cable management. -Document and map enterprise computing environment.

San Jose

• Front office customer service personnel, commercial vendor relations
• IT analyst & IT purchaser, parts catalog manager, user database
• IT configurations for alignment machine, paint machine, printers

San Francisco

• New user onboarding and equipment deployment, AD management
• Troubleshoot all IT related problems, remote support
• VPN administration, Bluejeans manager

San Mateo

• San Mateo office IT specialist, manage day to day operations of West Coast office and remote employees as well
• Image workstations via MDT and Norton ghost technology
• Maintain operations of office technologies
• Create process documentation
• Qualify requests made by users to determine required action
• Administrator of weekly backup tapes

San Francisco

• New hire on-boarding and deployment of associated systems, cellular devices and workstations
• Maintain user downtime to a minimal by proactively creating redundancies
• Troubleshoot and solve workstation related issues
• Commercial vendor relations

San Francisco

• Research, recommend, purchase, install, and maintenance of all technology related equipment
• Provide first and second level daily operational support for 350+ staff members remotely and onsite, independently or with vendors
• Install/administer VOIP both hardware and software, installed switches and router hardware
• Communicate effectively to a non-technical user base, keeping well documented procedures

• Collaborate with client, including data management, reporting, query creation/modification
• Scheduling and coordination of priorities, logistics, and inventory related to deployment of hundreds of new computer systems, produce diagram of workstations and equipment
• Preparation and packaging of computer systems and associated office components, redeployment of equipment, system validation, data entry, trouble tickets and support
• On location services include Zynga, VM Ware, Visa, Salesforce, Intuit, Bank of the West, and Mozilla

San Francisco

• Deploy, upgrade and maintain all corporate devices and systems including AS400, Shoretel Phone System, Citrix & Wyse
• Serve as on-site computer technician by maintaining system operations, configurations, and other procedures to support corporate and subsidiary companies
• Administer ongoing performance tuning, hardware upgrades, and resource optimization
• Configure CPU, memory, and disk partitions

950 Tower Lane, 6th Floor; Foster City, CA 94404

• Locate, analyze, collect, and organize over one hundred data sets and over one hundred sub-data sets required for taxonomy-based classification
• Generate and pilot multiple data groups, improve existing glossary and derive unused terminology

San Jose, CA

• Customer queries, invoicing, accounts payable, coordinate with vendors and auto collision insurancecompanies, increase customer retention 155%
• All employee relations including payroll, benefits, new hire, insurance enrollment
• Managed profitability of operations, cost control, inventory, organized and coordinated office procedures

Dublin, CA

• Financial analysis of borrower applications, forms, credit to evaluate risk assessment
• Structure payment schedules and set appropriate loan terms, underwriting review and approval
• Averaged of 50+ loans per month, with a high approval loans up to 1.4 million
• Interact with internal departments and vendors to ensure successful end client funding

Bachelor Of Science (Bs), Business Information Technology

Activities and Societies: Information Management Systems Association

General Education