Management of application environment using BMC Helix ITSM and delivering business analytics using PowerBI and Azure Logic Apps, Restful API's and other tools. Managed team of developers, onshore and offshore. Engage with management team to develop product backlog delivering solutions to Managed Services teams and customers.

Senior manager of the customer systems department responsible for CRM applications and business intelligence. Managed a team of up to 9 developers and consultants delivering Dynamics CRM and BI applications, operational support of on premise and online environments (cloud), end user support, business module development using workflows, Java Script, and Dynamics 365 SDK, Workflows, Forms, Plugins. Developed and supported data integrations to internal data marts, external vendor applications, using Soap/Rest APIs, sFTP, Scribe, SSIS and Microsoft SQL Server databases. Responsible for cross functional project delivery collaborating with network and server engineering teams, external vendors, server farm management (Windows and Linux), as well as data warehouse development teams. Project delivery using both DevOps and Jira to manage product backlog, with both Agile Scrum and Waterfall methodologies.

Managed special technology fundraising and volunteer management related projects with teams of project managers and business analysts focused on enterprise level projects. Accomplishments include: Call center technology upgrades (PBX, IVR), Social Events fundraising, SharePoint rollout, Council Awards application integration to Documentum workflows, and conflict of interest application development and deployments. Managed dozens of small to medium sized projects.

Director of technology for NYC metro area offices. Responsibilities included managing LAN/WAN networks, Novel and Windows servers, cisco routers, and team of 4 technology support professionals, Local and WAN support and consolidations, office buildouts, Telecom/PBX (Nortel and Avaya), desktop managment, software development (ASP.NET, VB, SQL Server). Oversite of data processing teams (12 staff).

Programmer/Analyst using MUMPS and c Basic, Microfocus Cobol, supporting medical billing applications, time tracking, and financial systems. Promoted to Supervisor of networks and application support (4 Staff).

Programmer Analyst supporting credit reporting application integrating with credit repositories. Managed Novell Networks.