William 'Billy' Pool Email & Phone Number

West Palm Beach, Florida, United States

As an assistant manager I provide support to not only the GM but to the team in a few ways, which include but are not limited to - Overseeing daily operations ensuring our patients get the best experience possible when shopping in our highly competitive market. Driving results within our store by following up with our PCS in regards to metrics such as total sales, UPT, ADT, Profit gross margin. Monthly audits within our store such as inventory, etc. Maintaining timecards and writing schedules. I also have assumed the role of overseeing our delivery aspect of the business and have followed up weekly on those results.

In my role as Shift Supervisor at Rise I had a lot to learn and grow into coming completely fresh into the Medical Marijuana industry. My previous skills in a retail heavy environment translated quite well into this position and within a few short months I was able to grow and get promoted to my current position as Assistant General Manager in the same store.

Pembroke Pines, Florida, United States

In this role - I began learning about the book industry, took on role as inventory manager, I assisted staff and store manager in regards to marketing and restocking books, merchandise, graphic novels, café inventory. I also assumed role as manager on duty with watching over up to 25 employees at once. Oversaw numerous projects and helped with managing visual maintenance and presence within the store. I worked at 2 stores within Pembroke Pines and helped full store resets in both. Metric based goals with realistic expectations – also helped observe behaviors and coach how to meet those goals.

Sunrise, Florida, United States

Responsible for Answering calls, scheduling payments, disputing charges, maintaining high-end credit accounts, heavily metric based- Schedule Adherence, Survey results, Sales/Migrations of products. Commission opportunity, consistently among top performers, if not #1, top performer based on metrics from month to month. Ranked #2 in my department of about 200+ colleagues in these metrics. Near perfect (98%) survey results based on a rolling 3 month average from 2016-2019-Special Recognitions: OSAT (overall satisfaction rate) of 111% for February 2017, Ranked number 2 overall metrics score for Year end 2018 in PCU (Platinum Customer Care)

Sunrise, Florida, United States

As a store manager I provided support and management for up to fifteen associates in a highly successful store, I oversaw both onboarding and hiring of new employees, as well as maintaining a clean productive and efficient store. I excelled in daily metrics which include but are not limited to Membership sales , warranties , attach rates to products and various other drivers. - Special recognitions: Achieved an exemplary 2015 fiscal year by exceeding all sales goals for the year, as well as top attach rate for a specific product in the region with a 43.46% attach rate.

Coral Springs, Florida, United States

Provided Excellent customer service as well as establish lasting relationships with customers and support for colleagues, Assisted in problem solving and supervising of other employees in order to meet the true need of our customers. Maintained cleanliness and organization in the store. Helped support staff with questions, followed through with results and facilitated meetings based on results, what we did well, where we could have done better, etc.

Coral Springs, Florida, United States

Discover true need of guests by communicating and providing product knowledge based on conversation. Followed through with daily goals of specific metrics (6 Reserves a day, 3 memberships a day, etc) Developed strategies in order to meet these goals, continued to keep team motivated throughout the workday. Trained and analyzed based on customer feedback, how to improve scores and results. Maintained a clean store, making sure product was represented, and established consistency with product representation.