- Served key clients including the University of Texas at Austin, Texas State University, Circuit of the Americas, Waterloo Moody Amphitheater, and others- Initiated 30+ calls a day to reach out and confirm all scheduled, welcome them and explain job specifics- Created and executed detailed event plans to provide first class service to patrons- Created, updated, and organized employee dashboards for hundreds of employees to ensure maximum profitability- Responsible for onboarding new employees, employee orientation, background checks, payroll, and engagement- Served as first point of contact between clients, corporate headquarters, and event staff- Certified in FEMA risk management; completed crowd management and venue specific training; Forklift Certified

- Supported planning, development, and execution of set-up of races, facility and showcase events, across all venues (racetrack, Grand Plaza, and private event spaces)- Worked directly with event managers and operation crew to accomplish event builds in a timely manner- Communicated effectively with all levels of the team to assure event details were planned and executed flawlessly- Reset event spaces to prepare facility for incoming private rentals and maintained inventory and store COTA assets- Provided enthusiastic in-person event training to temporary event staff on event days- Spearheaded event timeline and tasks to ensure temporary staff performed properly during events- Inspected VIP boxes with extreme attention to detail before and during events to ensure cleanliness