William Profitt Email & Phone Number

Running day to day business of a IT Consulting company.

Responsibilities included: Overall project management from discovery to deployment of networks and Windows domains. Develop, migrate, and/or deploy new windows domains/machines and applications to small and medium business. Develop business IT plans for customers and in house needs. Provide all tiers of support for customers and in house IT needs. Experienced in designing, deploying and maintaining, All types of windows servers, exchange, Sharepoint, SQL, IIS, Kaseya, and XenServer among many other applications and devices. Develop, deploy, and maintain a variety of LAN/WAN topologies to meet the needs of customers. Design and consult on short and long term IT goals of small and medium businesses. Duties also included desktop, server, and network support of customer machines both on site and remotely to troubleshoot and resolve customer issues.

Auburn, Ca

Provide all tiers of support for wireless equipment and wireless internet customers, including: Desktop Support, Support of the routing and troubleshooting of the wireless networks, webserver/email server implementation and support for both MailEnable and Smarter Mail. Designing the propagation and recommendation of strategy for enlarging the wireless networks. Also responsible for in house network/server support on a windows 2000 AD domain, and Exchange 2000, repairing current domain model, and designing upgrade model for windows server 2003. Provided Documentation for both internal and external (customer) networks.

Mountain View Ca

Consolidation and clean up of billing for MCI and AT&T as well as migration to SBC for 800 and long distance services. Project manager for the telecom portion of a 1 site move. Project manager for the IT portion of a 1 site move. Provided communications between Departments/Management for all project milestones/needs. Worked with and gained basic knowledge in the NEAX 2000 PBX and Captaris CallXpress. Provided documentation for systems, trunks, and billing for the companies telecom services. Coordinated and provided vendor support, both billing and technical(DSL/trunks), for 15 sites within Satellite Healthcare. Provided consultation and direction for the growth of the company and it’s future needs.

Freemont

Administration of the Charlotte and Fremont PBXs and Audix for a two-site call center. Manage and administrate BCMS and CAS systems. Monitor and maintain all incoming voice trunks for usage and costs. Requisition and track pagers, cell phones, and calling cards. Maintaining a relationship with all telecom related vendors to include, Avaya, Expanets, Sprint, Qwest, Bell South, and Pac Bell. Order and implement 800 and Vanity numbers for call centers and sales. Manage and up keep records on call center telecom costs. Budget and forecast costs and equipment. Worked as technical lead on the implementation project for ICM/CTI/QWCC integration for the call center.

Fremont

Administration of Exchange 5.5, hybrid domain of NT4.0/2000 with a NT4.0 PDC. Also administrated the Definity PBX for both the Charlotte and Fremont offices. Setting up and removing company employees. Worked with the Solutions Analysts to provide support to clients. Providing day-to-day email, desktop, telecom, and domain admin support.

San Francisco Bay Area

. Provided for the transfer of employee and personal data after eGroups was acquired by Yahoo!. Provided for inventory, transfer, and sale of equipment. Provided day-to-day support for employees working in the transition team. Managed finalization of accounts with Voice/Data communications vendors.

San Francisco

Managed the upgrade from workgroup to domain. Maintained NT domain. Performed day-to-day desktop support for 100 users in the San Francisco office. Also implemented and maintained Lucent Definity G3I and Intuity Audix. Managed contracts with Lucent Technologies and negotiated for overseas high bandwidth interoffice connectivity. Performed very basic Unix and .qmail administration.

Pacific Northwest

NT Domain Administrator and Desktop Support. Supported the needs of users in the Northwest region. Implemented Goldmine contact database for the sales department. Supported and maintained the NT Domain for the West Coast region. Implemented maintenance and backup program for the Northwest sites. Managed the IT aspect of the implementation of two new sites. Managed Lucent G3I switches and Intuity audix. Provided support for VMS and WIN 95/98/NT.