William Pulliam Email & Phone Number

United States

Jacksonville, North Carolina Area

Jacksonville, North Carolina Area

Help desk technician at the Camp Lejeune Naval Hospital. Assisted customers with computer based issues. Built and maintained user accounts. Trouble shot program issues and elevated to necessary tiers of support. Managed short term laptop user and issued them out to users.

Assisted users with 563 system errors, meeting customer needs and addressing concerns, creating an increase positive customer comments by 22%.Maintained 200,000 dollars’ worth of computer equipment by installing repaired or updated workstations, resulting in continuous work for over 481 users.Instrumental in regional wide upgrade from windows XP to windows.

Managed and delegated tasks to 5 personnel, assigning work to each individual providing a cohesive team for our department. Presented 11 monthly reports, describing department work load and recognition for a 98% of dental patients being in good dental health.Maintained and reviewed 4,576 patient records generating 0% discrepancies in patient data entries.

Prepare dental treatment rooms to receive patients, sterilize or decontaminate instruments and assist the dentist while they perform the procedure. Record treatment information for the dentist and ensure accuracy of all information in the treatment record.Excelled in taking 264 dental bitewings, PA’s and panoramic x-rays creating an increase in proper.

Assisted supervisor in managing cashiers on shift giving them support and creating a more united work force to accomplish tasks.Oversees difficult transactions that basic cashiers did not have the ability to perform.Competency to manage store for a short intervals, while supervisor was occupied or pulled out of store.