+Manage a team of Service Advisors and Delivery Drivers. Create onboarding materials and train the team to carry out our best practices. Ensure That they are scheduled appropriately to fulfill service requests and that their feedback is presented to the management team to improve our processes. +Organize and run a weekly operations meeting to communicate business needs between client facing team members and technicians. Based on information shared in this meeting, support is provided in the form of procuring proper equipment and training.Communicate needs that require ownership consideration, like facility upgrades, changes in wages or benefits, or specialized equipment on a weekly basis.+Research and implement new processes and products to increase efficiency and productivity, most recently introducing the Kanban framework for project management.+Compile historic sales data from Quickbooks to advise Ownership on disbursement of commission payments, setting sales targets, and setting long-term strategies.+Receive payments for all clients and ensure that all vendor accounts are paid on time. Use Quickbooks to keep track of aging accounts and vendor payments.+Work closely with Shop Manager, Sales Manager, and Ownership to increase revenue by streamlining communication between departments, identifying trends within our client-base, prioritizing projects, setting pricing for services, and advising on advertising. Changes made have resulted in a 35k dollar increase in revenue, month-over-month, company-wide.

+Introduce client-base to our service offerings and advise them in choosing the best service for their needs.+Create quotes for walk/call-in clients and schedule those services accordingly. Provide support and scheduling for recurring accounts.+Assist the Shop Manager with coordinating and prioritizing projects to increase production by identifying the projects that are important, urgent, or both.+Assist Office Manager with gathering and interpreting analytics (time spent on each project) using Microsoft Excel and Google Sheets to identify which services need the most improvement to reduce time cost or which services need their pricing updated to reflect the actual time and material cost associated with the service.+Through coordination between departments, prioritization of important and urgent projects, and implementation of new processes to schedule and track project completion, shop revenue increased approximately 25k dollars month-over-month.

+ Built strong client relationships and provided high value-adding services, resulting in increased hotel revenue year over year.+ Created documents and compiled data to assist upper management in complex decision-making issues.+ Spearheaded weekly operations meetings to inform other departments of incoming business to increase preparedness and service levels.+ Mentored new hires and trained staff on Property Management and Sales Database systems.

+ Maintained composure and professionalism while screening visitors during high volume periods.+ Secured premises and personnel by patrolling property and monitoring surveillance equipment including CCTV cameras.

+ Established positive guest relationships through consistent delivery of excellent customer service.+ Provided concierge level information for the greater Raleigh area.+ Maintained a professional demeanor even during the problem solving process when service levels did not meet guest expectations.