William Carey Email and Phone Number

Provided IT project management and consulting expertise to Fortune 500 companies, government agencies, finance/banking, and healthcare organizations.Key Achievements:- Berkshire Hathaway Energy: Led SolarWinds implementation, centralizing monitoring and improving visibility across affiliates.- EviCore Healthcare: Led CyberArk migration and Okta FastPass deployment to enhance enterprise IAM systems, securing access for over 10,000 users.- United Health Group: Deployed HIPAA-compliant private cloud solutions, improving environment spin-up times.- Kaiser Permanente: Designed and implemented IT process improvements using Six Sigma and ITIL frameworks, driving operational efficiency and leadership support.- John Muir/Mount Diablo Health Systems: Migrated legacy systems and stabilized enterprise backups to enhance reliability and ensure continuity during modernization.- US Geological Survey: Led ITSM support for the EROS Data Center, ensuring SLA compliance and optimizing cloud service delivery.- US Air Force: Advised on ITIL-based incident, change, and release management improvements.- US Minerals Management Service: Led a cross-functional team of 30, overseeing IT operations and disaster recovery planning, achieving record response times through automation.- US Internal Revenue Service: Delivered critical upgrades and security initiatives for the EFTPS system, ensuring secure processing of $2.2 trillion annually.- Sammons Financial Group: Delivered SaaS security governance and improved role-based access controls.- Providian Financial: Enhanced storage management, implemented disaster recovery procedures, and developed data replication failover plans.- Bank of America: Led nationwide IT support team to ensure seamless operations.

Provided strategic guidance to public sector clients on optimizing Oracle software license investments and cloud migration strategies.- Delivered in-depth portfolio analysis, driving cost savings and alignment with cloud-first strategies.- Collaborated with senior sales teams to develop license optimization roadmaps, maximizing customer value.

Led the PaaS Cloud Operations team for the U.S. region, ensuring 24/7 support for over sixty cloud services and 1.6 million customer instances.- Served as Incident Commander, managing high-priority service outages and ensuring operational continuity.- Developed operational strategies to optimize DevOps processes and cloud service delivery, enhancing customer satisfaction.

Managed IT services overseeing WAN/backbone network infrastructure for 29 USDA agencies.- Implemented BMC Remedyforce and SolarWinds monitoring solutions to enhance system visibility and performance.- Led IT governance and service improvement for 100,000 users, reducing ticket backlog by 58% and service request durations by 84% through ITIL-aligned process improvements.

Responsible for all cloud deliverables, operations, service quality, project management, and billing for key customers of the cloud computing division.