William Rapier

William Rapier Email and Phone Number

Creating change in the world every step I take. @ Comcast
philadelphia, pennsylvania, united states
William Rapier's Location
Denver, Colorado, United States, United States
About William Rapier

I have 5+ years of customer service experience, and 1+ years of leadership, supervisor, and management experience, including payroll, ordering, and Human Resources as well. I am a top performer in "Listen Actively and Respond Appropriately" and "Own It", with an average of 93.3% on both month to month. While I am actively working in the cable industry, I am looking for a career in the Public Safety Industry, particularly regarding improving the lives of others through community work and improving community relations. I strive to create a personalized and memorable interaction regardless of what position I am in and who I am talking to, and I would love for any and all opportunities to push further into creating a lasting, genuine, and positive change in the world. Please contact me at williamhenryrapier@outlook.com for any additional information, as I am excited to connect to grow in any way possible.

William Rapier's Current Company Details
Comcast

Comcast

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Creating change in the world every step I take.
philadelphia, pennsylvania, united states
Website:
comcast.com
Employees:
75807
William Rapier Work Experience Details
  • Comcast
    Customer Experience Specialist (Ce3)
    Comcast Jul 2019 - Present
    Denver, Colorado, United States
    Facilitates interactions with customers in a way that is in accordance with the Company's service delivery strategy. Establishes rapport and promotes effective relationships, upholding Comcast’s commitment to the customer experience through our Credo, Voice of the Customer (VOC) surveys, and the Comcast Customer Guarantee.Responsible for answering incoming calls regarding technical questions and problem resolution related to Comcast products as well as customer equipment. Handles billing overflow calls. Works to minimize and/or reduce truck rolls. Offers Comcast products and services to meet customer needs. Exercises sound judgment within the scope of their empowerment, and acts in the best interest of both the customer and company.
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  • Grassy To Glassy
    Owner
    Grassy To Glassy Dec 2021 - Nov 2022
    Sheridan, Colorado, United States
  • Kroenke Sports & Entertainment
    Security Agent
    Kroenke Sports & Entertainment Apr 2019 - Jul 2019
    Dick’S Sporting Goods Park
    Secure premises on a daily basis, maintain security through cameras, foot patrols, and vehicle patrols, document any and all movement as well as any events that occur, trained to be hands off in unsafe situations, but will go above and beyond to ensure security of premises.
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  • Lyft
    Lyft Driver
    Lyft Mar 2019 - Apr 2019
    Denver, Colorado
    Accommodate for passengers, handle difficult and complex directions when necessary, 5.0 rating with over 100 passengers.
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  • Student
    Student
    Student Jan 2014 - Dec 2017
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  • Safeway
    2Nd Assistant Store Manager
    Safeway Jan 2014 - Apr 2015
    • Managing people to use time efficiently using a 106% operating ratio, help irate customers fix transaction errors, perform excellent customer service to all customers, merchandise products throughout the store and follow setup instructions from the Store Manager or District Manager, cashier service when needed as well as maintaining records and data for the store’s performance, ordering and sorting firms to maintain store schematic sales techniques, construction of weekly barges and displays, records of appointments and schedules for store manager and assistant store manager, make department schedules for entire store, keep track of store inventory through telxon transactions and Excel booking, schedules meetings for store efficiency and store upkeep with multiple personnel from various departments
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  • Safeway
    Head Clerk
    Safeway Aug 2012 - Dec 2013
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William Rapier Education Details

Frequently Asked Questions about William Rapier

What company does William Rapier work for?

William Rapier works for Comcast

What is William Rapier's role at the current company?

William Rapier's current role is Creating change in the world every step I take..

What schools did William Rapier attend?

William Rapier attended Arapahoe Community College.

Who are William Rapier's colleagues?

William Rapier's colleagues are John Hollander, Laura Goodwin, Bonnie Lopez, Arun Kumar N, Rob Penn, Allen Spector, Sarvin Ss.

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