William Ray Email & Phone Number

Albany, Ny, Us

Albany, Ny, Us

Albany, New York, Us

➤ IT Infrastructure ManagementAs an expert in Intelligent Transportation Systems (ITS), I oversee a rangeof technologies crucial for seamless transportation. From GPS and camerasystems to automated announcements, I ensure optimal performance and leadprojects for upgrades and new implementations. I also manage technicalsupport, training, and maintenance.➤ ITS Work Management and Information Management Data Analysis:I am responsible for overseeing the daily management and execution of bothscheduled and unscheduled work orders for Intelligent Transportation Systems(ITS), including road calls and campaigns. I ensure that report logs anddiagnostic tools are monitored daily to meet preventive maintenancereporting goals. Leveraging the maintenance management system, I developwork templates and reporting mechanisms to efficiently manage the activitiesof our ITS technicians.Additionally, I conduct data analysis tasks to report on the performance andavailability of ITS systems. I supervise ITS foremen in the maintenancedepartment, coordinating vehicle equipment repairs to ensure seamlessoperations.➤ IT Management and System Administration:As the leader of ITS maintenance, I strategically plan and coordinateupgrades, enhancements, and integration of new technologies to align withorganizational goals. I maintain comprehensive documentation of ITSinfrastructure and procedures, ensuring smooth operations. My role involvesperforming maintenance on various ITS devices, guiding security protocols,and supporting infrastructure upgrades. I facilitate troubleshooting andtraining for ITS technicians, ensuring effective management of devicesacross a fleet of 300+ vehicles. Additionally, I ensure compliance withinformation security policies and oversee business continuity requirementsfor ITS infrastructure.

Albany, Ny, Us

✅ My day-to-day responsibilities:I effectively disseminated traffic and emergency information using diversetechnologies, such as Video, Sensory devices, and Roadside Vehicle MessageSystems (VMS), in collaboration with the NY State Police 911 center (COMSEC)and other state agencies. This involved close collaboration with externalsoftware and hardware vendors, as well as state agencies, on support,implementation, and project planning.In addition, I conducted routine network security testing to ensurecompliance with established policies and procedures, while also maintainingnetwork security and configuring VPN/Firewall rules. I successfully executedsoftware and firmware upgrades for infrastructure and supporting softwarefor traffic systems, including AXIS IP Camera systems, Digi Products, ComNet Switches, Cisco Switches, and Firewall to Firewall VPN Tunnels.✪ Below are my notable accomplishments ✪➤ I provided essential support and maintenance for the New York StateDepartment of Transportation's (DOT) Region 1 Traffic Management Center(TMC) infrastructure and Intelligent Traffic Systems (ITS) software.➤ In addition, I managed daily system management and maintenance to ensuremaximum uptime in a 24/7 environment. I played a key role in identifying andtroubleshooting issues for the entire Region 1 DOT Traffic Management CenterInfrastructure and Fiber network. Furthermore, I provided on-call supportfor the operations center 24/7/365, contributing to uninterrupted operationsand swift issue resolution.✅ Additional Experience:Senior Network/Systems Specialist - Ti SALES, Inc., Troy, NYIT Department Manager - City of Schenectady, Schenectady, NYIT Consultant MCSE, MCP+I - SAI People Solutions / Key Bank, Albany, NYNetwork Administrator / Implementation Engineer MCSE, MCP+I - FidelityInformation Services, Latham, NYService Manager / Network Engineer MCSE, MCP+I - Brainstorm Micro, Albany,NY

• Supports private and investor owned utility companies and their municipal clients in designing custom training programs for their vended Neptune proprietary software, including a wide array of their client base.• Manages multiple ongoing projects simultaneously with varied timelines, consistently completing tasks ahead of schedule. Delivers project updates and deliverables with clients and vendors.• Supports Client IT groups with troubleshooting issues for various vended software impacting day to day operations.• Provides technical support demonstrations and presentations for bids and proposals.• Works in a team environment and individual capacity to support multiple clients.

• Hired to be the City's first IT Department Manager in the newly created Office of Information Technology, tasked with building a support team for City Services, Police Department and Fire Department’s growing IT and Information Security needs.• Charged with designing, documenting and implementing corporate standards for security, data backups, disaster recovery and best practices for the IT Infrastructure of the city.• Responsible for auditing, troubleshooting and providing support to approximately 300 civil users including interaction with various state and federal agencies and task forces.• Responsible for designing and implementing upgraded network infrastructure and security, availability and increased bandwidth.• Risk analysis and security assessments for both physical and electronic threats.

• Analyzed, designed, developed and implemented training solutions for end users• Provided documentation and training on both technical aspects of the application as well as process flow to lines of business to increase productivity.• Collaborated with Project Management Team to update tasks and deliverables and provided technical documentation to support teams’ documentation.

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