William Reagan Email and Phone Number
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I have been employed in the Healthcare, Government, and Manufacturing fields. As a Director of IT, I played an integral role in helping these organizations achieve new levels of success, through the use of technology. My greatest strengths lie in providing process improvements, automation, application design/development, networks, strategic leadership, team building, project management, and a passion for high-tech business solutions that deliver the greatest value to an organization. As a true visionary, I am committed to growth and change.Some notable accomplishments and strengths:• Over 15 years of experience as a Director of IT in a wide range of technical environments.• Responsible for the IT departments in eight locations across the country.• Built a large data warehouse to streamline processes.• Spearheaded numerous projects that saved an organization over $500,000 a year.• Reduced staff workload by over 400 hours per month.• Responsible for the NA data centers.• ITIL v3 Foundation certified.• Experience working with vendors and contractors including service-based contract negotiations.• Served as global incident manager.• Extensive experience with ERP systems, including personally programming an ERP system.• Responsible for a large call center.• Experience in networks including multi-site locations, network design, and building network infrastructures.• Budgeting (multi-million dollar budgets), vendor negotiations, building cohesive teams, telecommunications, and system/software development.• In-depth work with vendors to improve services received.• Setup and worked on HIPAA requirements.• Received numerous awards and recognition from technology leaders, such as AT&T. The United States Government regarded my IT department as one of the best out of 53 similar organizations.• My web site work has received national attention, including winning numerous awards.• Team focused, including receiving praise for my team building.• Responsible for company growth and expansion efforts.Specialties: Web based strategies, extensive project management, networking, hardware, team building, process improvement, vendor and contract negotiations, new product launch, and software. Extensive management experience. Member of the executive committee. Budget management. Working in an IT field for 15+ years. Experience in Oracle, SQL, telecommunications, and software development.
The Goodyear Tire & Rubber Company
View- Website:
- goodyear.com
- Employees:
- 18457
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ItThe Goodyear Tire & Rubber Company May 2009 - PresentAkron, OhResponsible for the L1 IT-Enterprise Opeartions Group, North America Data Centers, AutoSys Scheduling, Technical Writer, and tape backups.• Performed two Data Center moves with zero interruption to the business while also improving services.• Reduced staff workload by over 400 hours per month through automation.• Assisted in a project to begin migrating 1,400 applications to the cloud.• Reduced OpenView alert volume by over 50,000 alerts per month through automation.• Moved a poor performing vendor to a very high performing vendor by utilizing new metric reports, monthly executive meetings, and establishing new SLO baselines.• Responsible for creating/maintaining service level agreements, which improved vendor performance.• After taking over the department, I implemented new procedures and policies that enabled Goodyear to pass a SOX audit for the first time in three years.• Created a department Intranet site to house a web-based dashboard to highlight SLAs.• Developed a break-even analysis of staff workload for the offshore team to track hours available for additional work.• Implemented an incident survey to improve the performance of the offshore team.• Selected every year to be part of the Intern program including mentoring.• Migrated from Lotus Notes to a document storage solution (FileNet).• Led various RFP initiatives for multiple teams.• Global Incident Manager for all critical issues.
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Director Of ItCuyahoga Metropolitan Housing Authority Jan 2006 - Jan 2009Responsible for implementing continued improvement towards the organization's future growth and to enhance its infrastructure/web site. CMHA’s network environment included 50 remote sites, 75 servers, and 1,300 users.• Achieved a $570,000/year cost savings by redesigning the enterprise wide voice/data systems, negotiating new contracts, spending reduction, and automation.• Completely restructured the IT department to align staff skills with the needs of the company.• Improved the performance and capabilities of an existing ERP software package through system redesign and improved queries.• Evaluated all software/hardware development and acquisitions.• Created a new scheduling system that included a new vehicle tracking system. This system also reduced the time it took by optimizing the technician’s route and analyzed vehicle performance.• Implemented a new HRIS system utilizing ADP, which replaced all HR and Payroll functions.• Improved processes and reduced staff workload through automation.• Made numerous changes to the infrastructure, including consolidation/elimination of wasteful procedures and processes, which dramatically improved system performance.• Project and budget management with self-developed tools to track expenditures and reduce spending.• Redesigned the company’s Intranet/ web site, which received national recognition.• Responsible for the IT division and network within CMHA’s police department.• Created a police vehicle tracking system, with a fully functional dashboard computer system.• Provided strategic leadership to align the organization for future growth.• Direct responsibility for all graphic design work and the web site.• Achieved a $4,000/month savings in postage by implementing a new mailing machine and processes.• Implemented wireless devices for all employees that also resulted in a reduction in spending through contract negotiations.• Converted the company from Novell to Microsoft including GroupWise to Exchange.
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Manager Of ItOhio Kepro Sep 1999 - Jan 2006Leading IT strategies and initiatives to achieve corporate goals. Implemented new procedures to increase efficiencies and automate existing processes. Network environment included numerous servers running Oracle, Microsoft, and GroupWise. Supported a large remote staff across the state.• Built the entire infrastructure from the ground up.• Developed a data warehouse used across the country.• Selected to be the chairperson for a national workgroup that set the direction for over 50 IT departments across the country.• Direct responsibility for eight IT departments across the country.• Led countrywide initiatives for the government to set various guidelines/rules for 53 organizations.• Considerable software design, implementation, maintenance, and automation.• Executive management team member, participating in all strategic planning decisions.• Developed an IT tracking database to track help desk calls, inventory, and personnel.• Ohio KePRO’s IT department was rated the best by CMS, out of 53 QIO’s across the country.• Designed and implemented a state-of-the-art web site, which tripled the amount of web traffic, and provided an on-line shopping area. Ensured the web site was 508 compliant.• Created an entire IT department based on existing and future requirements to strengthen the quality of service. Proactively made adjustments that kept the company running smoothly.• Replaced and maintained a phone system and voice mail.• Worked on an expansion project that doubled the size of the current office location.• Installed and maintained a security system.• Implemented a new scanning technology, to automate procedures. • Created a training program, using state-of-the-art technology, which helped to reduce staff turnover.• Designed and implemented a company-wide Intranet for sharing information.• Reduced IT spending through contract negotiations.
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Lead Systems AnalystAlpha Technologies, Llp Jun 1998 - Jun 1999Responsible for ensuring IT department was aligned with corporate goals. Second in charge in the absence of the CIO. Required to overhaul existing system to bring the company up-to-speed with current technological trends and position the company for future growth. Worked extensively with the board of directors.Key Results:• Immediately began overhauling systems and processes to increase efficiencies and stabilize the core technology base, which reduced department spending by 25 percent.• Worked on projects on an international level, which required extensive project management to ensure all aspects were accounted for and that the needs of all divisions were satisfied.• Direct supervision of the help desk, network and hardware support personnel at the local office and the division in Swindon, England. This provided a challenge, due to cultural differences, but through team building activities, both IT departments started working together for the first time.• Overseeing help desk support, on an international level (Asia, Africa, Europe), to support all sales personnel, enabling them to remotely connect to the network.• Researched a way to connect all international sites through the use of the Internet and frame relay, which reduced monthly costs by 50 percent, and increased efficiencies, by moving to voice over IP.• Began implementing a new network infrastructure to replace out-dated equipment.
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It SupervisorDelta Systems, Inc. Mar 1992 - Jun 1998Transformed an industry leader into a state-of-the-art organization, through automation, initiatives, and implementations. Responsible for managing information systems for the entire production warehouse, including automation, assembly lines, maintenance, and shipping. Responsible for all programming endeavors.Key Results:• Installed, from the ground up, an entire network infrastructure, which increased productivity by providing a more robust network and more bandwidth for large applications. This advanced system was used for tours by the vendor, Anixter.• Created and programmed a finance, HR, manufacturing, inventory, and payroll system, utilizing a 4GL language (Progress). These new systems provided an increase in efficiencies and automation, and the ability to perform a wide variety of tasks, not previously offered.• Created a new office location, and worked on an expansion project.• Created an entire department and positioned IT to provide the company with state-of-the-art technologies and services needed to enter the 21st century.• Developed relationships with vendors to reduce the costs of hardware and software by over 25 percent.
William Reagan Skills
William Reagan Education Details
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Business -
Industrial Management -
Computer Science
Frequently Asked Questions about William Reagan
What company does William Reagan work for?
William Reagan works for The Goodyear Tire & Rubber Company
What is William Reagan's role at the current company?
William Reagan's current role is IT.
What is William Reagan's email address?
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What is William Reagan's direct phone number?
William Reagan's direct phone number is +121644*****
What schools did William Reagan attend?
William Reagan attended Walden University, The University Of Akron, The University Of Akron.
What are some of William Reagan's interests?
William Reagan has interest in Gaming On The Computer, Children, Environment, Reading A Good Novel, Science And Technology, Animal Welfare, Arts And Culture.
What skills is William Reagan known for?
William Reagan has skills like Project Management, Process Improvement, Data Center, Team Building, Databases, Strategic Planning, Management, Leadership, Business Intelligence, Security, Business Process, Vendor Management.
Who are William Reagan's colleagues?
William Reagan's colleagues are Raden Maulida Mahardini, Osvaldo Malhue Vilches, Vikash Yadav, Gabriel Pool, Victoria Caroline O. Silva, Ștefan Șiclovan, Alexandru Tiberiu Carciuvoianu, Acca, Cia.
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William Reagan
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