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Cloud & Managed Services Delivery Management • Program & Project Management • Scrum Master Certified • Budgeting • Systems Integration • IT Security • P&L • IT Operations Management • SDLC • Contract Management • Technical Customer Support Desk • Account / Territory Management • Negotiations • Deployment / Migrations • Vendor Relationship Management • Factory Automation • Industrial Robotics • Risk Management • Change Management • Strategic Planning • Team Leadership / Motivation • Process Improvement • Performance Management • Client Relationship Management • ITIL Service Management • Global Team Delivery Management • Business Continuity Planning • Service Level Agreements • Electro-Mechanical / Controls Engineering • ServiceNow • BMC Remedy • A.L.I.C.E. Training • Identity Access Management • Two / Multi-Factor • EMS • Duo • O365 • Jira • Certified Professional Scrum Master 863.660.8529 (Cell)rlw12345@msn.comU.S. Navy / 6 Years / Advanced Electronics / Electronic Warfare / Leading Petty Officer – E6
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Global It Infrastructure Project ManagerTata Consultancy Services Mar 2021 - Nov 2023Mumbai, Maharashtra, InRegional Change Manager (Americas), handling the divesting operations of one company from another company. Responsible for ensuring that all applications & associated hardware related to the operations of the divested company are captured, cataloged, and properly transferred to the new organization. Responsible for Vendor Management ensuring that all agreements & contracts are correct and listing proper legal entities as required. Engaged with all North & South American SMEs to assist them in the proper transfer of their required applications which may include Licensing and/or Software rewrites and any new equipment purchases. -
Global Infrastructure Project ManagerTata Consultancy Services Dec 2019 - Mar 2021Mumbai, Maharashtra, InDirected Global project team for the implementation of a single Enterprise Monitoring tool previously being handled by 13 different separate tools. Coordinated the efforts of multiple teams and was the primary project POC for the customer. -
Information Technology Regional Delivery LeaderTata Consultancy Services Nov 2018 - Dec 2019Mumbai, Maharashtra, InProviding leadership for Customer Support and Deskside Technology Solutions for a Professional Services Firm with over 70,000 employees in more than 100 locations in the Americas. Provide leadership and oversight for services, products, projects and process improvement efforts. Accountable for Teams engaged in delivering support services for EUC and proposals for innovation, automation, analytics and new service opportunities. -
Senior Manager - Service DeliveryTribridge Dec 2014 - Dec 2017Tampa, Fl, UsPortfolio Manager for the Tribridge Managed Services offering supporting On-premise and Cloud infrastructures utilizing ServiceNow as the IT Service Management platform. Project management support utilizing MS Project incorporating all facets of project management (Scope, requirements gathering, WBS, risk & issues management, scheduling, budgeting, all communication plan requirements, and meeting delivery requirements). Achievements:• Accountable for Program management for several multi-customer IT infrastructure refreshes and Cloud onboardings.• Directly managed several customer multi-function IT infrastructure implementation & refresh projects.• Built and maintained relationships with C-level leaders, providing ongoing account management.• Analyzed processes and implemented improvements where needed to increase the positive outcomes for the customers. -
Delivery Senior ManagerDell Technologies Nov 2006 - Oct 2014Round Rock, Texas, UsAmericas IT Operations ManagerDirected global support teams in India, Mexico, and the US providing Windows service delivery including patches, server security, backups, system monitoring, incident response, and disaster recovery utilizing ServiceNow for IT Service Management. Created and maintained project plans with MS Project as well as all other related project documentation for customer infrastructure projects.Achievements:• Managed several North American multi-site, multi-function production line and IT infrastructure implementation & refresh projects utilizing MS Project.• Managed the Retained Expense budget for customer totaling more than $2,000,000 annually.• Served as Subject Matter Expert supporting manufacturing operations for process control and automation integration for automotive safety systems supplier. -
Systems Integration ManagerPerot Systems Corp Nov 2003 - Jul 2006Directed IT operations managing deployment of networks and equipment including servers, desktops, traceability systems, and ERP. Planned, designed and implemented automation systems (custom MES) for manufacturing of automotive safety systems using MS Project, including WBS, Risk management, all stakeholder communications, and defined project policies.Achievements:• Managed a global team working at nine customer locations across U.S., Mexico, China, and the U.K.• Managed three automotive production line implementation projects within budget for control system design, software development, and system debugging.• Responsible for program management for all customer infrastructure projects at the 9 customer locations supported by my teams.• Reviewed & approved all team engineering & infrastructure planning drawings for projects in motion. -
Controls Engineering ManagerKey Safety Systems Mar 1996 - Nov 2003Led six control engineers in design and development of automated processes with custom MES for automotive safety system production. Managed site IT operations and interfaced new processes with Chess and QAD ERP systems. Provided team training, development, and performance evaluations. Created and maintained all project plans with MS Project & Visio as well as all other related project documentation for inhouse production & infrastructure projects including Scope, requirements gathering, WBS, risk management, scheduling, and all communications requirements. Achievements:• Managed 12 automotive production line implementation projects within budget as Control Engineering Manager.• Designed in-house tracking system to monitor new product line cost. Reduced line cost by $30,000 refining production processes. • Implemented in-house production lines saving more than $30 million in cost. -
Senior Installations EngineerFanuc Robotics North America Aug 1985 - Mar 1996 -
Automation ElectricianEastman Kodak Company Aug 1981 - Aug 1985Rochester, New York, Us
William Reese Skills
William Reese Education Details
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St. Petersburg CollegeHealthcare Informatics -
St. Petersburg CollegeComputer Related Crime Investigations -
Us NavyAdvanced Electronics
Frequently Asked Questions about William Reese
What is William Reese's role at the current company?
William Reese's current role is IT Delivery Manager / Project Manager.
What is William Reese's email address?
William Reese's email address is rl****@****msn.com
What is William Reese's direct phone number?
William Reese's direct phone number is (863)-603*****
What schools did William Reese attend?
William Reese attended St. Petersburg College, St. Petersburg College, Us Navy.
What skills is William Reese known for?
William Reese has skills like Integration, Disaster Recovery, Process Improvement, Manufacturing, It Operations, Operations Management, Program Management, Leadership, Management, It Management, Itil, It Service Management.
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