William Renick Email and Phone Number
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William Renick personal email
An accomplished, reliable professional with 15+ years of experience specialized in information technologies, network support, operational performance, database environments, helpdesk operations, and systems integration. Leverages proven abilities in time management, problem-solving, and negotiations to formulate solutions for swift technical resolution. Takes ownership of a best practices process and formulates policies to achieve full compliance with company objectives. Expert communicator of technology concepts and best practices to non-technical business users. Proven ability to perform a wide range of duties, including end-user training, engineering and project management.
Cno Financial Group
View- Website:
- cnoinc.com
- Employees:
- 10201
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Infrastructure ArchitectCno Financial Group Aug 2023 - Present
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Field Support Consultant / Executive Support ConsultantCno Financial Group Mar 2020 - Nov 2023• Provided priority technical support to executive team for a high level of customer satisfaction.• Provided ongoing technical support for hardware and software testing for device standards.• Created device deployment, device usage, and application deployment documentation.• Provided technical direction on infrastructure technologies.• Analyzed and identified technologies for use in the environment.• Worked with external and internal implementation teams to asses and review deployments of systems and projects to conform with defined standards. • Adhered to and refined device and application deployment process standards.• Provided system and device analyze for use in deployment projects for hardware and software for implementation teams.• Collaborated with business partners, software engineers, technology, and operations leadership to advance business outcomes.• Worked with 3rd party vendors and service team to develop and implement technology projects.
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Service Desk AnalystCommunity Health Network Jul 2019 - Nov 2023• Provide Tier 1 Technical support, application support, routing maintain requests, and human resource basic support and escalation • Gathered information for escalating of tickets/requests to Tier 2 and other application teams • Assist in scheduled data center integrity and environment checks for alarms, alerts, and hardware failures -
Field Support Specialist / It TechIndiana Supreme Court Oct 2017 - Jul 2019• Managed system-wide operating system and software deployments, as well as any related upgrade problems. • Create quickstep guides for reoccurring technical issues and/or to educate the Help Desk team, Local IT for counties, and users on resolution. • Serve as liaison between customers and IT help desk for tier 3 technical resolutions; maintain turnaround goals and resolution efficiency. • Provide end-user technical support for software and/or hardware issues, concerns, questions, and requests from the entire staff of the Trial Court Technology via phone, email, and in person. • Manage service desk tickets from initiation through completion or assignment to colleagues; track progress, keep record of issue/request resolutions, etc. -
Help Desk Support TechnicianIndiana Supreme Court Apr 2016 - Oct 2017• Engaged end users and answered questions via email, phone, and remote assistance software direction. • Provided Tier 1 IT support to non-technical internal users personnel through desk side support services. • Helped configure help desk procedures and instructions for excessively used instructions. • Handle research, resolution, and follow-up for routine user issues, escalating more complex tickets to supervisor, technical staff, or project team
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Information Systems TechnicanIndiana Members Credit Union May 2004 - Apr 2016• Troubleshoot and diagnosed problems to accurately resolve wide range of technical issues. • Completed inventory counts and organized supplies. • Main contact for our point of purchase agent for all equipment for the company. • Continuously update a computer “image”, a capture of all the programs and assets used by our employees, to dispense replacement and updated computers. -
Marketing InternIndiana Members Credit Union May 2013 - Jan 2014Design and quickly implement weekly promotional material for use at branches.
William Renick Skills
William Renick Education Details
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Visual Communications And Design
Frequently Asked Questions about William Renick
What company does William Renick work for?
William Renick works for Cno Financial Group
What is William Renick's role at the current company?
William Renick's current role is Infrastructure Architect / Executive Support Consultant.
What is William Renick's email address?
William Renick's email address is wr****@****mcu.com
What schools did William Renick attend?
William Renick attended University Of Indianapolis.
What skills is William Renick known for?
William Renick has skills like Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Powerpoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking.
Who are William Renick's colleagues?
William Renick's colleagues are Samantha Jones, Dianna Patchett, Juli Lucas, Abrielle Greene, Heather Griffith, Stephanie K., Kelly Cesnik.
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