Helping customers solve business problems through creative application of tracking technology

Responsible for design, implementation, and operation of Datacenter Asset Management at Twitter. This includes overall strategy, tool design / integration, documentation and training.Represent Twitter in audit defense for SOX controls related to technology assets.Analyze and validate OpEx spend on network infrastructure support and maintenance contracts, with the aim of providing adequate support for all network assets without overspend.

Joined Symantec as a result of acquisition of VeriSign Authentication business unit. Managed a team of 3 that was responsible for hardware and software ITAM for server, network, and storage assetsKey Contributions• Helped negotiate legal transfer of datacenter equipment, software, and related contracts from VeriSign to Symantec, convincing one vendor in particular to drop a $200K license transfer fee• Re-established ITAM processes within the context of a new organization and work ticketing system• Negotiated maintenance renewals for datacenter hardware and software; generated savings by examining actual support needs and re-leveling as needed• Assisted the Director of Operations to forecast OpEx and CapEx budgets

Managed 9 individuals on the Asset Lifecycle Management (ALM) team. Was responsible for design and implementation of policies, process and tools for tracking and managing all hardware and software assets across the enterpriseKey Contributions• As manager of Microsoft vendor relationship, reduced maintenance expenditures by $1.5M• Saved an additional $1.2M with other publishers by re-leveling support to appropriate levels and cancelling support for unused licenses• Clarified and documented complex license entitlements from prior purchases• Designed and implemented a laptop asset management system, including processes, training, and documentation

Fulfilled broad and evolving responsibilities over 10 years: PC Tech, Procurement, Supply Chain, and ITAM. Established process in various areas, negotiated VLA’s with various publishers, and helped build tools and automation to aid various ITAM functions.Key Contributions• Saved over $1M (2004-2008) by implementing a simple change in software procurement practices• Conceived and implemented a laptop tracking database with automated hooks into service ticketing; for this effort was awarded IT Employee of the Quarter (Q3 2006)• Created Software Review Committee with CIO and SVP stakeholders to vet high value software requests• Conceived and created automated ticketing workflow to validate completion of all IT tasks related to exiting employees, including asset recovery, removal of accounts, remote access, etc.• Managed global supply chain for HP hardware (2001-2004)• Implemented discovery-based software auditing and defended Yahoo! during publisher requested audits• Built forecast model for PC ordering that incorporated asset DB data on current inventory, consumption, and returns.