System Engineer Ii
Current
Jun 2023 - Present
Who is William Rivera? Overview
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Quick answer
William Rivera is listed as System Engineer II at Spectrum, based in United States, United States, United States. AeroLeads shows a matched LinkedIn profile for William Rivera.
William Rivera previously worked as Field Service Technician TQA I at Spectrum and Enterprise Technical Support Manager at Spectrum. William Rivera holds Military Communications from U.S. Army Signal Corp.
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Email format at Spectrum
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Spectrum
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Profile bio
About William Rivera
Seeking a professional and challenging position where I can utilize my professional and technical skills acquired through more than 20 years combined between military and civilian jobs in the telecommunication industries to benefit and work hand in hand with the Enterprise and achieve successful goals, for both the company and my career. Experience ranges from initial entry technician, network engineer up to management roles in areas such as network operations centers and technical support, where I provided support and troubleshooting for multiple services such as managed services, VoIP, WiFi, MPLS, T1, ATM, Frame Relay, Fiber, Hosted PBX amongst others services.
Listed skills include Leadership, Ccna, Bilingual Communications, Wi Fi, and 3 others.
Current workplace
William Rivera's current company
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5 roles
William Rivera work experience
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Field Service Technician Tqa I
Enterprise Technical Support Manager
- Incident detection and notification to upper management, customer and necessary support teams.
- Ensure initial testing to determine priority of incident to meet SLA
- Updates provided to customer and upper management in a timely manner depending on severity of Incident
- Monitor or assist in troubleshooting efforts for prompt resolution of incident
- Provide resolution findings and plans to avoid repeat of incident if possible
- Ensure proper documentation of incident and closure once resolved
Jan 2016 - Feb 2018
Network Operations Center Manager At&T Puerto Rico (Legacy Centennial)
At&T Puerto Rico (Legacy Centennial)
- Manage the daily operations and trouble reports in a call center environment
- Oversee 13 Network Engineers level I/II directly assigned to within various groups
- Ensure the proper support was provided to field technicians from fiber, wireless, implementation and installation teams
- Created a custom support group composed by network engineer II personnel to provide support for managed service customers, such as banks, hospitals and government agencies amongst others
- Monitored managed services customers CPE (router and switches) utilizing Solarwinds and Net expert
- Establish and documented technical requirements needs for daily operations to improve efficiency and customer support
Jan 2008 - Jan 2016
Network Engineer Ii (Network Operations Center)
At&T Mobility (Legacy Centennial)
- Managed all troubleshooting reports within a four-hour mean time to repair for various network services, including: DS1’s DS3’s, POTS, fiber networks, Ethernet networks, VoIP services, WI-FI, ADSL and BDSL
- Assisted customers and provisioning teams in the configuration and testing of new network devices or customer network upgrades
- Monitored Managed Services customers CPE devices (router and switches) utilizing Solarwinds and Net expert
- Provided support and training to network engineer I, Business Technical support and field technicians
- Acquired advanced knowledge of over 180 AT&T local vendor devices, including: Cisco, Fujitsu, Nortel, Adtran, Edgewater, Juniper, Polycom
- Troubleshooted and assisted in major network outages of fiber, core / edge equipment and cell sites
Aug 2007 - Jan 2008
1 education record
William Rivera education
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U.S. Army Signal Corp
FAQ
Frequently asked questions about William Rivera
Quick answers generated from the profile data available on this page.
What company does William Rivera work for?
William Rivera works for Spectrum.
What is William Rivera's role at Spectrum?
William Rivera is listed as System Engineer II at Spectrum.
Where is William Rivera based?
William Rivera is based in United States, United States, United States while working with Spectrum.
What companies has William Rivera worked for?
William Rivera has worked for Spectrum, At&T Puerto Rico (Legacy Centennial), and At&T Mobility (Legacy Centennial).
How can I contact William Rivera?
You can use AeroLeads to view verified contact signals for William Rivera at Spectrum, including work email, phone, and LinkedIn data when available.
What schools did William Rivera attend?
William Rivera holds Military Communications from U.S. Army Signal Corp.
What skills is William Rivera known for?
William Rivera is listed with skills including Leadership, Ccna, Bilingual Communications, Wi Fi, Ccnp, Network Troubleshooting, and Voice Over Ip.
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