Datacenter Technician L4
CurrentLead a diverse team of data center professionals at AWS, ensuring effective day-to-day operations and adherence to service level agreements. I prioritize trouble tickets, manage hardware logistics, and develop career plans for team members. As a subject matter expert, I troubleshoot issues and spearhead improvement initiatives, driving innovation and automation. I manage large-scale events, recommend policies, and foster a culture of excellence, enhancing customer satisfaction.