 Effectively ran store operations  Supervised and Delegate tasks properly to management team Successfully addressed and resolved customer complaints  Maintained daily records of Barista/supervisor activities, and behaviors. Promoted good behavior in by using the positive reinforcement method Engaged with employees individually to meet their emotional and physical needs. Successfully trained new baristas and managers  Head inventory manager to ensure product is available and accounted for. Successfully delivered and processed payroll for current employees

 Worked directly with individuals in the New Jersey and Pennsylvania areas to attain donations for the BBBS children mentoring program. Effectively managed a high-volume of inbound and outbound customer telephone calls. Successfully addressed and resolved customer product complaints. Accurately documented and researched customer service issues. Developed all process controls and metrics for daily management of the call center. Mastery of customer service management systems and databases. Advanced experience with using Microsoft office to retain records

 Effectively ran store operations during scheduled shift. Supervised employees and delegated responsibilities. Ensured proper cash management and cash register policies. Effectively managed a high-volume of inbound customer telephone calls. Successfully addressed and resolved customer product complaints. Accurately documented and researched customer service issues Maintained daily records of Barista activities, and behaviors. Accurately trained new employees and delegating tasks. Promoted good behavior in by using the positive reinforcement method. Engaged with baristas individually to meet their emotional and physical needs. Worked directly with individuals and provided beverages and food. Administered a calm and an in charge attitude, during times of high volume or unusual events. Helped baristas/co-workers during busy times.