I am considered to be a competent, energetic and self-motivated employee. I take direction well but at the same time I am able to lead others to accomplish a task. I am able to work independently and I perform equally well when part of a team. Over the previous six years I have provided prompt and courteous support to more than 450 computer users both onsite and remotely for all company supported applications and hardware by resolving service requests. Some of my responsibilities included preparing, configuring and troubleshooting laptops, desktops, desk phones, cell phones, printers and other end user devices. I also maintained and troubleshot the wireless network infrastructure ensuring continuous uninterrupted availability. I have demonstrated that I can effectively communicate with internal management, outside vendors and business and technology teams. Specialties: Strong analysis skills and ability to resolve user issues with minimum of downtime and maximum data recovery resulting in greater user productivity and less cost to employer. While demonstrating proven technical abilities I also possess outstanding customer service skills and rapport with users.Contact info: 570-992-3373 (home)570-236-0229 (cell)email: broder@ptd.net