William Roebuck Email & Phone Number

Charleston, Sc, Us

Charleston, South Carolina

• Assist the Director with management of the center, consulting with and providing support with daily operations, personnel matters, and policies/procedures, and, when necessary, act as department director in their absence. • Train and supervise student front desk workers while promoting a team environment and monitoring compliance with all applicable state and federal regulations.• Supervise 150-200 student workers and accurately process timesheet data while ensuring accuracy in time reporting via monitoring student work (i.e., office hours, seminar preparation, team meeting participation, etc.)• Organize interviewing, hiring, and training processes for new peer educators including ongoing and continued training and professional development for continuing student workers. • Meet and liaise regularly with Academic Experience peer educator groups and permanent staff members through ongoing team meetings, representing the center to various schools, departments, and other programs.• Manage First year Synthesis Seminar 101 scheduling, section development in Banner, OAKS learning management platform course builds for all sections, assessment of the program, and applicable inter/intranet sites and accounts for the department. • Teach two sections of TEDU 205 (Exploring Leadership: Building Peer Facilitation Skills) each academic year.• Actively participate in strategic planning, assessment, and implementing programs in order to efficiently disseminate relevant campus information to peer educators and other key offices on campus.• Assist in facilitation of campus programs as needed, including but not limited to New Student Orientation, Accepted Student Days, Open Houses, Student Organization Fairs

Rome, Italy

In this position, I: -Oversaw 19 first-semester students studying abroad in Rome, Italy.-Facilitated weekly classes and workshops covering relevant topics in collegiate development, such as budgeting, safety abroad, study skills/strategies, personal and academic prioritization, etc.-Managed a program budget of $19,000 via Microsoft Excel.-Met with relevant faculty to ensure student success (i.e., Registrar, Student Life, Dean of Students, etc.). -Referred students to appropriate resources when needed.-Acted as a liaison between sister institutions, students, and program staff. -Planned cultural and historical programs for students relevant to their coursework and study abroad site.-Conducted monthly 1:1 student meetings to monitor student achievement, address concerns, and establish goals for and from the student in relation to their experience and expectations in the program.-Created progress reports including student conduct, academic achievement/concerns, and other relevant information pertinent to student success within the program via Microsoft 365 software.-Organized information between other cohorts and professional staff using Microsoft Teams.-Shared program updates and announcements via Email and Brightspace Learning Management Software.Upon return to CofC in the Spring Semester:-Conducted weekly group and 1:1 meetings with students to monitor progress in their first semester at the College post-matriculation-Improved and re-organized a new curriculum for the weekly seminar classes abroad for future cohorts including, but not limited to, activities, themes, workshops, and programs-Monitored student success for 24 students utilizing qualitative and quantitative data-Engaged in weekly team meetings-Referred students to relevant resources on campus when needed-Assisted in organizing programs for students within the current and former iCharleston cohorts

Charleston, Sc

Answered phone calls in a warm and welcoming manner.Efficiently relayed information about current and upcoming events on-campus for prospective/current students, family members, guidance councilors, and faculty members.Was familiar with the functions and capabilities of other offices on campus in order to forward calls to the appropriate office. Entered student information into the database(s) necessary for proper office functioning. Troubleshot issues surrounding student life on campus and campus technologies regarding orientation, student portals, clearing holds prohibiting students from registering for classes during orientation, etc.Proficient in Banner, Excel, Word, PowerPoint.Directly assisted the Director and Associate Director of Orientation with New Intern Training and planning student experiences during orientation. Served as a resource for new interns when they have questions about job tasks and responsibilities. Facilitated new intern training. Built and organize orientation materials (individualized schedules for over 40 distinct orientation groups for each session, information folders, family calendars, etc.).Billed student accounts accurately and efficiently using Banner. Created survey materials to analyze the efficiency and success of orientation programs for students and families using Qualtrics software.

Charleston, South Carolina, United States

Answer phone calls in a warm and welcoming manner.Efficiently relay information about current and upcoming events on-campus for prospective/current students, family members, guidance councilors, and faculty members.Being familiar with the functions and capabilities of other offices on campus in order to forward calls to the appropriate office. Enter student information into the database(s) necessary for proper functioning. Troubleshoot issues surrounding student life on campus.

Charleston, South Carolina, United States

Assist with new student and family orientation for over 3,000 students and 2,800 family members each summer in twenty-one inaugural virtual, hybrid, and fully in-person sessions.Lead incoming students through new student orientation while making their experiences worthwhile and enjoyable in a virtual environment.Share knowledge about the College’s resources and opportunities to families and students in order to properly refer them to the appropriate office for further assistance.Facilitate course registration process and assist in academic advising and academic planning.Communicate further academic opportunities and follow up with students as the semester progresses.Serve as a role model on campus as well as a primary point of contact for incoming students and family members.Work in a team setting to ensure the orientation session ran smoothly in terms of logistics, problem-solving, and communication.Assisted in training newly-hired interns on critical functions pertaining to the job and other campus resources.

Charleston, South Carolina, United States

Plan training sessions for incoming Peer Mentors in cooperation with program directors.Co-facilitate weekly classes of 20-24 incoming students while preparing them for their transition to college life.Share opportunities for improvement in the form of college resources such as tutoring, Academic Advising sessions, as well as ways to get involved within the campus community.Hold weekly office hours for students and communicate critical information via email.Create information packets/presentations to help students master online databases, learning management systems, and degree audit programs.

Charleston, South Carolina

Charleston, South Carolina

Charleston, Sc

Charleston, South Carolina, United States

Maintained a warm and welcoming environment while efficiently seating guests at adequate tables within 15 minutes of their arrival.Created reservations for guests in-person and over the phone via OpenTable while efficiently working through changes to reservations when they arise. Maintained a clean and presentable working environment throughout the shift and delegating tasks between team members.

Charleston, South Carolina, United States

Facilitated a warm and welcoming environment for all guests.Used multiple point-of-sale systems (Netsuite, Shopify, Square) in order to accurately and efficently make sales. Inspired guests by recommending fragrances from a library of 100 unique scent combinations.Engaged guests who attend candle-making workshop classes through proper safety practices, techniques used in candle-making, and the scientific process behind candle-making in a way that is both educational and exciting.Created high-quality merchandise from raw materials.Held a position of trust by closing the store at the end of the day and ensure all necessary steps are taken to ensure the following day will run smoothly.

Lexington, South Carolina, United States

Served guests while maintaining a friendly and welcoming environment. Took call-in orders with accuracy to ensure prompt and correct service. Exhibited knowledge of menu options by making recommendations and informing guests of current specials.

Bachelor Of Science - Bs, Sociology

Activities and Societies: Member of the National Sociological Honors Society, Named an HSS Scholar through the School of Humanities.

Bachelor Of Arts - Ba, German Studies

Activities and Societies: National German Honors SocietyGraduated Magna Cum Laude with a cumulative GPA of 3.802 // German GPA 3.889