Bill Rowan Email & Phone Number

I'm an accomplished Service Leader with over 20 years of experience leading program initiatives and teams in key account management and customer success in a number of industries. I have extensive experience in all aspects of program development and optimization, developing creative and innovative solutions, identifying problems and opportunities, leading cross-matrixed teams, and achieving superior results. I enjoy building valuable relationships and work well with people at all levels of an organization including stakeholders, senior executives, management, team members, and clients.Selected Accomplishments➤ Led a 13-member client success management team overseeing $109M in global annual revenue.➤ Developed a custom client services and cross-functional project management system.➤ Directed the restructuring of a new client onboarding and implementation process.➤ Served as primary liaison for assigned total retirement outsourcing clients with $950M in total assets.➤ Oversaw client-specific revenue and profitability including ongoing billing and collection practices.➤ Partnered with plan sponsors at assigned institutional clients with $500M in total assets.➤ Managed a 7-member team administering total assets exceeding $1B.➤ Administered 45 multi-employer, health and welfare, and defined benefit and annuity plans with $500M in total assets.✉ bcrowan42@gmail.com

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  University Of Massachusetts

  Economics