• Main point of contact for virtual instructor led training builds within the learning platform Cornerstone. Built over 10 sessions per month giving the ability for departments to host live training, including multiple sessions which assisted in company transition from UKG to Workday HRIS by hosting 7000+ participants.• Collaborated with other department managers and L&D professionals to plan lifecycle of live virtual training by meeting to understand vision of live session, determining which items of customization within the system will be added, and assisting in creation of practice zoom sessions for hosts.• Uploaded and customized 10+ eLearning’s per month for various departments as well as created learning assignments for intradepartmental training leading to the successful modification of thousands of colleagues’ learning transcripts each month.• Worked with OGC to deploy 30 quarterly compliance courses per quarter to all colleagues per FDIC regulation.• Lead point for our learning inbox by responding to colleagues/managers with questions and requests regarding learning transcripts. Corresponded with up to 20 colleagues per day by using problem solving as well as looping inSMEs, when necessary, to resolve request in a timely manner.• Worked with Private Wealth Management to facilitate a transition from their manual new hire training process to a streamlined online curriculum. Led to the successful combination of 50 online modules and live trainings in one place for all new hire Client Service Associates.

• Managed all aspects of employee relations including new hire orientation, time off and scheduling, leave of absence/accommodations, benefits, payroll, and escalations involving workforce complaints• Worked quickly and effectively on critical employee relations issues and crises to ensure proper support and resources were made available, such as contacting EMS and participating in employee assistance program calls• Performed as many as three investigations per week into policy violations such as harassment, threatening language, insubordination, safety violations, time theft, and product theft. Concluded over 100 investigations with approved feedback• Designed and implemented Prime Week and Peak Month activities to boost employee moral during high volume hours • Precisely managed roster for 5000 employees, ensuring they were put under correct manager, department, shift differential and standard hours when mass change tickets were submitted. Reduced roster error percentage by 50% daily.• Spearheaded internal transfer program. Effectively coordinated over 300 monthly internal transfers between shifts, departments and other locations while maintaining sustainable staffing levels • Collaborated with learning team and senior management for tier one to tier three promotions. Conducted interviews and determined if candidate was inclined or declined for position• Coordinated with Operations Managers to support performance improvement plans such as idle time review, productivity, and quality feedback. Reduced average number of feedback documents presented at weekly meetings by 40% • Generated HR reports and coordinated timely action across operational teams, ensuring compliance with company policies• Partnered with regional HR directors to analyze data and provide key metrics such as engagement, educational new hire classes, employee attrition, and pending investigations• Ensured that HR and all departments are following standard operating procedures at all times

• Conducted research and development to compose a company franchise model, which was implemented into franchise packets for potential clients.• Identified and recommended strategies and tactics to incorporate aspects of Human Resources in order to further expand their small business.

Tracked seasonal and part time employee attendance, engagement, and performance throughout peak season. Conducted an end of season survey for seasonal workers and presented findings to COO and HR.

- Read and discussed scholarly articles weekly to increase knowledge about sensation and perception. - Managed psychology laboratory and oversaw 50+ first-year students participating in studies in fall 2018.

- Selected for competitive Anderson Research Award to study phonological coding and predictive reading strategies during silent reading using eye-tracking procedures.- Conducted 10 weeks of research and facilitated 30+ participants from Granville through two-part study.- Assessed participants’ language-related abilities through one-on-one activities to pair with results of eye-tracking.- Extracted and organized empirical data into an informational poster.- Presented research methodology, findings and implications for future at Denison Summer Science Symposium.

- Responded to large customer requests by pricing and pulling items to fulfill orders, giving careful attention to item numbers to ensure order accuracy. - Proactively organized products on warehouse shelves to facilitate future orders.

- Coached campers aged five to twelve, encouraging skill development in a fun environment.- Collaborated with other counselors and program coordinators creating specific training lessons to foster development.