• Key SPoC between Customer and FlyTxt from an ongoing Product Operations perspective Within the Account• Weekly/Regular round-up meetings with OpCo IT and Business w.r.t Operational Issues as well as New Requirements/Rollouts.• Work towards analysis and resolution of Operational Issues at an L1/L2 level within the defined SLAs.• Implementing key Customer requirements or employing workarounds in order to derive value for customer• Responsible for Change Management onsite (Deployment of new patches/releases and backend maintenance)• Training/Handholding of OpCo Operations team is also part of Scope of work• Liaising with Sales & Account Mgmt, BAs/BA Lead, Service Delivery Manager w.r.t new requirements/change requests.• Ability to manage 2-3 Customers/installations in same or nearby countries and willingness to travel on short notice to assigned countries/customers locations.

* Process optimization and improvement for overall team success* Ensure successful opportunity management, validation and assignment.* CRM (salesforce) Management and administration* Quoting & Invoicing and O2C Workflow Optimization * Churning out actionable insights for Renewal SVP and CEOs for BUs* Responsible for ethical data management and data engineering * Producing deep dives and RCAs for BU Renewals Management* Business performance reporting* CEO Dashboards implementation and maintenance on Tableau and Amazon Quick sight* Developing and implementing databases and data collection systems* Collaborating with stakeholders from BUs to drive operational success

Ecobank Eprocess Consultant for Ecobank Mobile and Rapid Transfer Apps* Onsite Technical support consultant for Ecobank Mobile (versions 3.4 and 4.0) and Rapid Transfer Applications.* Responsible for churning out weekly reports on platform performance in the areas of onboarding, transaction volumes and failures across all 33 affiliates.* Part of the 10-man DevOps team responsible for redesign and implementation of new backend for Ecobank Mobile App 4.0* Implemented Nagios and Elastic search monitoring on Mobile App 4.0 Backend on-prem and in the public cloud.* Collaborated with Technical Solutions Manager to plan and implement seamless customer migration for millions of mobile app customers bearing account numbers for old core banking platform across 33 affiliates (During Flexcube 12 migrations).* Responsible for Customer Incidents resolution, deployments, platform monitoring and maintenance* Automated push notification campaign on Rapid Transfer Backend.

* Was responsible for implementing reporting requirements for the business on OBIEE and SQL Server platforms * Tasked with building SSIS packages for ETL related tasks* Data Engineering using python

* Backend support for the Mobile money system including SMSC, ETL server and AML system* Customer Incident Resolution* Responsible for patch deployments, incident resolution, reporting and commercial campaign implementationNB: Some key implementations include : Ahotor Promo (Sending money without charges after a one time fee payment) , GCB ETL integration etc.

As part of the management trainee program, I had the opportunity of having job rotations across the business in the following departments :Networks (IP Planning and Transmission) * Planned and implemented Data Communication Network for monitoring microwave installations* Setup DNS server for PS core network* Part of team responsible for GI firewall deploymentFixed Centre of Excellence (CVM )* Churned out weekly reports on broadband activations, repairs and MSAN outages* Was responsible for monitoring and reporting on 3rd Party payment channels and payment volumes* Collaborated with product managers to restructure the customer journey map.* Facilitated customer incident resolutions by liaising with commercial solutions team Commercial Operations (Reporting)* Led the commercial operations team in developing commercial performance App * Responsible for presenting commercial performance numbers during weekly team meetings* Implemented reporting requirements from other units in the department

Frontline Engineer for MTN Color Ring Back Tone Project* Customer Incident troubleshooting and resolution* Responsible for platform maintenance and operations including product or promo implementation.* Churned out weekly reports on customer platform activities and performance

Internship with VRA Management Information Systems (MIS) Department.*Was responsible for office network setup and Windows active directory Management.