William Rivard Email & Phone Number

Okemos, Michigan, United States

Analyze and inspect customer vehicles and associated repair orders. Examine records and inspection results, verifying customer complaints and other information to determine if action is warranted. Plan, carry out, and schedule repair order priorities to ensure motor vehicles are repaired in sufficient time to return safe vehicles to the customers. Ensure adherence to applicable regulations regarding disposal, storage and use of hazardous materials. Note deficiencies and make preliminary determinations of required repairs, and upon approval by supervisor (or customer where appropriate), conduct in-depth repairs vehicles. Assist supervisor in developing a work plan consistent with organizational goals and to adjust to changing priorities throughout the day. Effectively communicate, both in writing and orally, to prepare service advisors and service managers to present customer briefings and explanations of technical reports. Establish and maintain effective working relationships with fellow employees and leadership to promote teamwork and cooperation throughout the organization. Provide technical knowledge and care of customer vehicles to enable marketing of dealership expertise and foster new partnerships with local municipalities in the maintenance of government use and first responder vehicles. Provide the technical evidence to customers regarding the safety of their vehicle and to aid in possible accident prevention.

Lansing, Michigan

Analyze and inspect customer vehicles and associated repair orders. Examine records and inspection results, verifying customer complaints and other information to determine if action is warranted. Plan, carry out, and schedule repair order priorities to ensure motor vehicles are repaired in sufficient time to return safe vehicles to the customers. Ensure adherence to applicable regulations regarding disposal, storage and use of hazardous materials. Note deficiencies and make preliminary determinations of required repairs, and upon approval by supervisor (or customer where appropriate), conduct in-depth repairs vehicles. Assist supervisor in developing a work plan consistent with organizational goals and to adjust to changing priorities throughout the day. Effectively communicate, both in writing and orally, to prepare service advisors and service managers to present customer briefings and explanations of technical reports. Establish and maintain effective working relationships with fellow employees and leadership to promote teamwork and cooperation throughout the organization. Provide the technical evidence to customers regarding the safety of their vehicle and to aid in possible accident prevention. Maintain and repair secondary restraint systems in accordance with manufacturer and national standards and regulations.

Fort Campbell, Kentucky

Directed and mentored aviation and occupational safety program managers to earn the highest commendations possible during executive level Army Command audits. Enforced policy and law compliance of OSHA, NFPA, DoT and other safety regulating bodies throughout assigned organization. Presented briefings and training on all safety subjects, including transportation safety, accident prevention, and personal protective equipment. Communicated both orally and in writing with 4 maintenance supervisors and 12 maintainers to promote leadership, cooperation, and teamwork. Fostered growth and development of direct reports in strategic maintenance planning, goal setting, subordinate development, and adjusting to meet changing priorities. Served as Licensed Hazardous Material Certifying Official for the company, creating proper documentation for deployment to Iraq, including land, sea, and air transportation. Promoted safety-first culture and active accident prevention throughout my organization, facilitating over 7,000 accident free flight hours in an overseas high stress environment.

Fort Eustis, Virginia

Instructed over 300 hours as primary instructor in aviation and occupational safety, production planning, and technical management to maintenance supervisors with experience levels ranging from 4 to 18 years, earning the coveted Army Instructor’s Badge. Managed the operation section for the school, allocating assignments to senior instructors and their teams, while coordinating with outside entities to support and train over 200 students simultaneously. Managed project to establish new Curriculum Development Section and the subsequent redesign the Army Aviation Advanced Management and Technical Development Course. Personally laid the ground work that enabled the update, replacement or creation of 27 lesson plans. This complete overhaul enhanced the rigor of the course and brought the course more in line with the Federal Aviation Administration Airframe and Powerplant Mechanic licensing requirements.

Fort Bragg, North Carolina

Led my organization’s occupational safety program, maintenance publications library, and Calibrated Equipment sections to earn top commendations during multiple executive inspections. Planned and carried out a schedule for all maintenance and use of eight Apache Helicopters, setting daily production goals for employees, and facilitating over 9,500 accident-free flight hours in a fast-paced overseas high-stress environment. Created progressive maintenance training program to standardize the records formatting, training of and progress tracking for all assigned maintainers. Coached and mentored 4 direct report supervisors and 12 maintainers in all aspects of safety, economic discipline, security, and hazardous materials care and use. Served as quality assurance inspector for all maintenance performed on 23 Apache helicopters valued in excess of $575 million, ensuring proper formatting and management of aircraft historical maintenance records.

Fort Bragg, North Carolina And Germany

Managed 45 personnel, including five maintenance supervisors, in aviation and occupational safety, maintenance, maintenance planning, and leader development. Oversaw completion of in-depth inspections and major unscheduled repairs for eight AH-64D, eight CH-47, and ten UH-60 helicopters, assisting in preventive maintenance planning. Orchestrated the creation of a repair parts inventory valued more than $2.5 million, enabling a 30% reduction in equipment downtime associated with common parts failures. Assisted in establishing a new major maintenance location and heliport in a remote location of an overseas high-stress environment, providing a new advanced capability to the region.

Fort Hood, Tx And Germany

Performed daily maintenance operations on eight AH-64D Apache helicopters valued over $200 million. Assists support elements during major maintenance events. Drove 5,000 accident free miles over an 8 month period. Managed organization's fire prevention program following NFPA guidelines.