William Salton Email & Phone Number

Chicago, Il, Us

• Authored 10+ IT technical and security documents for best practices• Created automations in sales processes to improve efficiency and reduce manual labor• Implemented data mappings from QuickBooks to Microsoft Dynamics for internal finance / sales teams

Morrisville, North Carolina, United States

• Led implementation of Jira Service Management platform across enterprise for workload visibility and detection of ticket trends. - Balanced input from system users and IT leadership to ensure success of overall strategy goals and user satisfaction throughout all development phases.• As a member of Application Service Team: - Supported 300+ users on multiple platforms, including Smartsheet, Salesforce, and NetSuite, by conducting data updates and pulls per user request. - Cleaned user profile data to enable user migration after acquisition.• Validated 300 allocations across 100 active projects in Resource Management by Smartsheet to provide accurate revenue forecasting.

Morrisville, North Carolina, United States

• Streamlined employee onboarding process including task assignment and notifications for HR after identifying difficulties within the process. - Created a Stacker frontend + Airtable backend solution for onboarding questions and checklists, including task assignment functionality and notifications for HR.• Supported Internal Integration Team for implementations of SalesForce and Resource Management by Smartsheet. - Implemented configuration changes and conducted usability tests to assess user experience during anticipated go-live. - Performed data extraction, transformation, and mapping between both software teams to ensure data accuracy and integration between implementations. - During go-live of Resource Management, administered support to new users with user guides, info sessions, and 1:1 calls during hypercare period. - Created Zapier automations in Smartsheet and Airtable to replace manual operations.