William Sands , Mba Email & Phone Number

Washington, DC, US

Washington DC-Baltimore Area

Assists with allocations and budget execution in the comptroller shop.Research dar q errors, and resolve errors for manual obligations in the comptroller shop.Posts manual obligations for the Rdte comptroller shop. Successfully completed two year department of navy financial career program, and promoted into my position. Continue to complete required.

Washington D.C. Metro Area

• Support students through their academic careers.
• Proactively advise groups of assigned students by phone, email, and text.
• Address and resolve student problems through research, collaboration, and follow up.
• Act as a point of contact to handle student account inquiries and follow up with all received emails and voicemails within one business day.
• Document all student interaction through University applications.
• Help students create academic plans.

Washington D.C. Metro Area

• Commenced foot patrols hourly while paying close attention to detail, while keeping sensitive information secure.
• Delivered high levels of customer service to clients while resolving arising problems.
• Answered phone calls and delivering messages and emails to employees in the office
• Responsible for watching surveillance and reporting activity with high attention to detail

• Build relationships with accounts by keeping them up to date with balances, while maintaining positive relationships
• Provides proficient customer service while checking customers into rental vehicles in a timely manner
• Contacts clients on a daily basis to make sure that the clients were satisfied with the services they received
• Conducts sales meetings and coaching sessions weekly to make sure the branch meets its production goals &sales goals
• Keeps customer’s personal information protected by safeguarding their information.
• Research/Analyze new revenue streams and solutions that improve the branches bottom line profits.

Washington D.C. Metro Area

• Serves as primary contact for new account openings and cross-sell other products and services to clients and prospects.
• Support team sales process by acting upon or referring identified client needs to other lines of business (Loan, Mortgage, Investments, Private Banking, Insurance, Small Business).
• Serve as contact for client problem resolution regarding deposit, credit, and other products and services.
• Employ BB&T supported service processes to ensure high-level of client service by performing client service maintenance.
• Continue to grow in role and support team sales efforts by attending weekly sales, service, and product knowledge meetings.
• Adhere to internal controls, operational procedures and risk management policies.

Washington D.C. Metro Area

• Provided high levels of customer service to customers and employees, and also solved problems.
• Assisted and trained new crewmembers on their jobs, by making sure the food was delivered to the customer in a timely and professional manner.
• Trained new employees on the cash register and how to meet service targets and goals in a timely manner.
• Worked proficiently to meet sales targets successfully when requested to sell certain amounts of food requested by corporate.

Jack Welch Management Institute, Executive Masters Of Business Administration In Leadership And Management, 3.7/4.0

Activities and Societies: Completed March 30,2020

Bachelor Of Business Administration - Bba, Business Administration, Management And Operations, 3.2 Gpa

Activities and Societies: Student Ambassador for the College of Business for Bowie State University , Member of the Male Initiative.