- Built a data warehouse using PostgreSQL, storing and organizing sales and inventory data;- Developed a sales analysis and forecasting solution using an Artificial Neural Network model, specifically the MLPRegressor. - Created data visualizations using Microsoft Power BI, enabling the identification of patterns and trends to support decision-making.

- Support to the big/top sellers of the plataform;- Support to the Shopee's relationship managers;- Cross-functional collaboration with other teams in order to apply the resolution and update report about adverse and non-compliance conditions on the plataform. Involved teams: Payments, Log, Product, Business Development, Fraud and Compliance;- Responsible for the analysis on banned ads along with the Listing (Ads) team;- Responsible for the seller's registration update (individual person > legal entity) to support the Compliance team processess;- Responsible for the Dispute reanalysis regarding refunds/deductions applied to the wallets of big sellers;- Responsible for the updates on documents about issues on the plataform in order to troubleshoot them and apply the resolution along with the involved teams;- Responsible to provide trainings about the Customer Service processes to the new coworkers.Results:- Corrections on anomalies to the seller registration avoiding fiscal issues and financial losses to the company and customers;- Prompt report of the issues caused during the Shopee Xpress implementation in Brazil;- Ads banishments undone after due analysis, key factor in ensuring that the customer remains on the platform and to the company's profit;- Reversal of financial deficits in the company's Revenue by addressing inconsistencies in Dispute processes caused by logistical and systemic anomalies.

- Support to the buyers and sellers on the plataform;- Active team member of the WhatsApp Project (project leader: Raphael Lobo - Team Leader);- Responsible for the pre-analysis of users banishments issues to the Fraud team.Results:- Big Seller team deploitment (that I would make part of soon) with the inputs and insights brought up by the WhatsApp project;- Fast report to Log team of non-conformities caused during the 3PL's adoption process in Brazil;- Productivity Indicator above the expectation along 2021 and 2022 decreasing the SLA of the operation effectively;- Plataform users number risen after banned accounts reversal.

- Support to the Gol team at airports (email and voice);- Support to the Gol's partner companies;- Responsible for the Interline support of the company;- Accomodation for the passengers over flight cancelation issues.Results:- Outstanding excellence to the customer treatment causing directly impact in the customer satisfaction and to the company's public image;- Problem-solving skills during high-pressure situations.

- Apple Care Advisor responsible to provide technical support;- IOS support;- Support to the AppleID management;- Responsible to maintain a CSAT Indicator above the metrics requested by the company.Results:- Increase in the number of Apple's brand promoters;- Customer Service support aligned with the quality patterns of Apple;- Positive impact of my work at the customer satisfaction.