William Saylor Email & Phone Number

Los Angeles, Ca, Us

Anaheim, California

Consult with clients or advertising staff, and study assignments to determine project goals, locations, and equipment needs. Take pictures of individuals, families, and small groups, either in studio or on location.

Moreno Valley, California, United States

Cerritos, California, United States

o Internal Help Desk for Business Customer service Specialist 1o Help Desk for External Customerso Provide detailed troubleshooting & education to representatives in billing, roaming, systems, equipment and network issues/outageso Liaison with local NOCo submit trouble tickets to Technical Operationso Utilize mechanized systems to initiate and complete trouble ticketso Bring resolution to systems errors that impact billing databaseo Continually maintains working… Show more o Internal Help Desk for Business Customer service Specialist 1o Help Desk for External Customerso Provide detailed troubleshooting & education to representatives in billing, roaming, systems, equipment and network issues/outageso Liaison with local NOCo submit trouble tickets to Technical Operationso Utilize mechanized systems to initiate and complete trouble ticketso Bring resolution to systems errors that impact billing databaseo Continually maintains working knowledge of all company products, services and promotionso Assists in training and development of Customer Service personnelo coordinate support efforts with multiple functions (e.g., Sales, Network, and 3rd party vendors, IT, and/or Performance Mgt. Partners)o Excellent communication and follow-up on progress with complex issueso responsible for working with appropriate parties to resolve systems errors that impact billing data downloadingo work in multiple systems; including 5 billing systems, with each customer interaction Show less

Cerritos, California

• Provides support for complex voice & data products• Troubleshoot software & hardware issues• Monitor Network integrity in conjunction with Tier 3 support• Expertly Identify network & application issues• Provide detailed info on data and voice configurations• Proficient in all systems (CAS, Telegence, PhoenixI, Qlink, P.E.A.R.S., GeoLinks, Clarify, Torch, E.N.D., MyCSP, SmartChat, LivePerson) • Test & assist with creating Say-It programs and implementation• emerging… Show more • Provides support for complex voice & data products• Troubleshoot software & hardware issues• Monitor Network integrity in conjunction with Tier 3 support• Expertly Identify network & application issues• Provide detailed info on data and voice configurations• Proficient in all systems (CAS, Telegence, PhoenixI, Qlink, P.E.A.R.S., GeoLinks, Clarify, Torch, E.N.D., MyCSP, SmartChat, LivePerson) • Test & assist with creating Say-It programs and implementation• emerging services support team • support for newly-released products and custom solutions Show less

Cerritos, California

• Agent support Specialist supporting activations, upgrades, feature changes, IMEI changes, SIM activations, fraud prevention, credit application reviews via telephone & chat systems• Provide cross- functional client support• Establish positive peer, union and client relationships with expert level communications.• Engage in consultative sessions while building fundamental knowledge of the organization, processes, clients, and labor agreements• Proficient in all systems (CAS… Show more • Agent support Specialist supporting activations, upgrades, feature changes, IMEI changes, SIM activations, fraud prevention, credit application reviews via telephone & chat systems• Provide cross- functional client support• Establish positive peer, union and client relationships with expert level communications.• Engage in consultative sessions while building fundamental knowledge of the organization, processes, clients, and labor agreements• Proficient in all systems (CAS, Telegence, Pos II, AVT, Qlink, P.E.A.R.S., G.E.A.R.S., Casweb, Expresspay, Interconnect, MyCSP, SmartChat, LivePerson) • Excellent Call Quality, Excellent Adherence, Excellent Availability• Successfully exceed call center goals over the past 24 months• Write up monthly team tech article on current and upcoming gadgets Show less

Irvine, Ca

• Promoted to Customer Acct Manager in March of 2012• Assisted in the Successful transition of a satellite office to corporate. • Manage retail accts. Daily, Ship and track domestic & International Orders• Monitor MTD Sales, Update CEO & CFO directly • Successfully assisted the Bionicare unit become current on it's 5 year back log with Medicare. • Track and process over 1500 client cases with Medicare, Notate accounts• Verify electronic billing, Translate billing… Show more • Promoted to Customer Acct Manager in March of 2012• Assisted in the Successful transition of a satellite office to corporate. • Manage retail accts. Daily, Ship and track domestic & International Orders• Monitor MTD Sales, Update CEO & CFO directly • Successfully assisted the Bionicare unit become current on it's 5 year back log with Medicare. • Track and process over 1500 client cases with Medicare, Notate accounts• Verify electronic billing, Translate billing codes• Internal Customer service with other departments. Show less

Costa Mesa, Ca

• Increase clientele performance with positive reinforcements & effective physical training• Bring greater levels of health to 15+ clients weekly through one on one customized personal training.• Successfully initiate and implement exercise regimens which result in weight loss and muscle toning based on client goals.• Consistently receive positive feedback from clients as well as positive results• Responsible for the design and preparation of all personal training regimens.•… Show more • Increase clientele performance with positive reinforcements & effective physical training• Bring greater levels of health to 15+ clients weekly through one on one customized personal training.• Successfully initiate and implement exercise regimens which result in weight loss and muscle toning based on client goals.• Consistently receive positive feedback from clients as well as positive results• Responsible for the design and preparation of all personal training regimens.• Maintain a working knowledge of Human Anatomy and Physiology Show less

Santa Ana

• Initiate training program for voting polls to run in accordance to California state law• Teach and quiz classes of 35+ students a day on California voting laws & Equipment.• Troubleshoot training equipment• Give daily 4 hour presentations on California voting rules & regulations• Utilize detailed PDF’s to teach students how to run a voting poll

Health And Physical Education/Fitness

Study Human anatomy and physiology. Also received my certification as a nationally certified physical/personal trainer

Physical Fitness Technician, A

Nationally certified physical fitness trainer/technician