Daily operations manager at Dongar Technologies, responsible for D2C order fulfillment, FBA inventory levels, and managing part-time warehouse staff and overseas call center contractors.

I manage the relationships between the ACCFB and our community partners located around West Oakland. The relationship our community partners have with the ACCFB allows them access to high-quality, fresh and nutritious foods at free-to-low-costs, and thus enables our partners to feed tens of thousands of people in Alameda County daily. This relationship also provides our community partners with support and resources to improve their distribution and operations.

Delivered letters, parcels, and election materials to high-density residences and businesses during the 2020 election season, through heat waves and past midnights.

Making clients feel like guests in their own home by serving them care and attention with their meals.

Inventory database construction and management for Aloha POS and ECRS Catapult. Authored operations and procedures manuals covering topics in customer service, inventory control, and food service protocol.

Assisted retail customers with locating and purchasing products. Provided personal bike fittings with walk-ins to help ensure customer satisfaction with their purchase. Listened to customers to determine the customers' needs and desires when the customers were unsure of what they were looking for. Performed inventory management duties to ensure proper stock on the sales floor and correct amounts of products in the storerooms.

Eligibility Technician – The Oakland Housing Authority is a Public Housing Agency that administers federal funding to subsidize rent for low-income families. Interfaced with residents, landlords, and other public agencies in order to determine program eligibility for vulnerable populations, by means of collecting protected personal information via live appointments and electronic correspondence, and resolving continued housing concerns applying knowledge of Federal regulations.Managed… Show more Eligibility Technician – The Oakland Housing Authority is a Public Housing Agency that administers federal funding to subsidize rent for low-income families. Interfaced with residents, landlords, and other public agencies in order to determine program eligibility for vulnerable populations, by means of collecting protected personal information via live appointments and electronic correspondence, and resolving continued housing concerns applying knowledge of Federal regulations.Managed 1000+ Continuing cases annually, organizing and ensuring federal compliance in accordance with the Housing Choice Voucher program and protected Personal Identifiable Information in accordance with HIPAA, VAWA, and other regulations when relevant. Special Programs Assignment- Specialized in providing thorough and compassionate service to (physically and mentally) disabled, fixed-income, and Limited English Proficiency clientele“Housing Choice Voucher Specialist” certified on 1/18/2013 Show less

Trained in determining program eligibility Health and Human Services programs, including CalFresh, MediCal, and CalWORKs.FEMA Certificate of Achievement for completion of the “National Incident Management System (NIMS): An Introduction” course on 10/22/2012.

Performed case management services for the SFHA/Shelter Plus Care contract, worth upwards of $380,000 annually in administrative fees. Provided eligibility and customer services to 500+ client families and the landlords/property managers/case workers who represent each, simultaneously corresponding over phone, e-mail, mail and fax. Developed proficiency in Microsoft Office Suite. Other duties included partnering with Finance members to reconcile deliquencies reported by vendors. Amongst… Show more Performed case management services for the SFHA/Shelter Plus Care contract, worth upwards of $380,000 annually in administrative fees. Provided eligibility and customer services to 500+ client families and the landlords/property managers/case workers who represent each, simultaneously corresponding over phone, e-mail, mail and fax. Developed proficiency in Microsoft Office Suite. Other duties included partnering with Finance members to reconcile deliquencies reported by vendors. Amongst the first of company to incorporate Microsoft Dynamic CRM into workflow, improving efficiency and record keeping.Participated in internal auditing, involving files in several programs (Mod Rehab, Shelter Plus Care, Project Based, HCV) Show less

Provided support to artist and manager online and at live performances. Developed update strategy for social networking and blogs to maintain an organic internet presence on Twitter, Facebook, and Wordpress.

Supported general contractor in a 2-man team in varying projects, including installation, plumbing, electrical, and remodelling. Individual duties included painting, demolition and hauling, and site cleaning.

Provided administrative support to the Chabot College Service-Learning Program. Populated the online database of participating Bay Area non-profits for student reference, also drafting the program summaries for posting. Faciliated the application process with students to their chosen organization, assisting student requirements with DOJ and TB clearance and other application requirements, and introduced these students to their chosen organization at the volunteer site.

Provided personal and group services to incoming Chabot College students requiring support from current students. Shared personal experiences and tips for success at high school panels and college fairs across the East Bay Area. Led tours and Q&A sessions around the campus. Assisted prospective students with their application to Chabot College, as well as other state public colleges.