William Scarbrough Email & Phone Number

Charlotte, Nc, Us

Manage hosted and virtual systems with VMware, Hyper V, and AzureManaged Service Provider for SMBAssigned Account Technician for several clientsManagement of backup solutionsFirewall administration with Fortinet, SonicWALL and Palo AltoGeneral Desktop Support / Office 365 Administration

Melbourne, Fl, Us

Providing on-site tech services for SMB, government, and government contractor clients.-Follow HIPAA, PCI and NIST compliance-Windows and Linux server maintenance, upgrades and implementation.-Administered the servers for Atlassian suite tools such as Jira, Confluence, Bitbucket and Trello. -Ran updates and worked closely with the engineers to upload newly engineered plugins.-Database management with PostgreSQL and SQL-Creating and uploading documentation for peers.-Management of VMware; creating templates, implementing new VMs, taking snapshots and managing backups with Veeam.-Firewall management using SonicWall; managing address objects to pass into the network, maintaining a DMZ and monitoring network traffic as needed.-General desktop support

Palm Bay, Fl, Us

Provided customer support in a retail store environment for clients with needs of computer repair. This included a range of support from laptop screen replacement, to refurbishing used computers to sell and general desktop support inquiries. As a company, we provided managed service to local companies, which were mainly schools and small businesses. This managed support provided the experience to work on server systems, implementing group policies, and domain desktop support. The level of customer support necessary was at a high level and needed daily on the job. A large aspect of the job included describing complex issues at an end-user level.

Assistant Computer Modification Technician-Shadow head Modification Technician and assist in day-to-day operations.-Follow individual customer requests for custom made computer parts.-Construct unique high-end gaming computer parts including liquid cooling pumps, CPU cooling blocks, and more.Assistant Director of Amazon Sales-Assist Head Director of Amazon Sales in daily operations.-Follow up on current inventory of Performance PC's Amazon store and observe sales trends.-Collect warehouse inventory to fulfill online inventory.-Pack and ship collected warehouse inventory to Amazon to be sold.-Answer customer inquiries on product information.Other Daily Operations at Performance PC's Includes-Work with the Receiving team (my original position) bringing in new inventory and adding to current warehouse inventory.-Organizing warehouse space and inventory to maximize warehouse space utilization.-Work with the Shipping team packing and shipping customer orders purchased from the company website.

Branchburg, Nj, Us

Assisting staff and students with computer issues, resolving hardware and software issues in computer labs, and assisting in resolving network problems.

Stocking inventory, managing store layout and sales clerk.