William Scheffer Email and Phone Number
At ISPN Network Services, our team excels in providing premier technical support, a testament to our dedication to customer satisfaction. As a Tech Center Supervisor, I play a pivotal role in streamlining processes with advanced administrative tools, enhancing service delivery through innovative solutions, and cultivating a team culture of excellence.My tenure as a Level III Technician was marked by high performance evaluations, reflecting my commitment to exceptional service and technical prowess. This expertise, combined with my foundational sales and marketing skills, empowers me to contribute meaningfully to ISPN's mission of bridging the digital divide, while eagerly embracing opportunities for personal and professional growth.
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Tech Center SupervisorIspn Network Services May 2024 - PresentLenexa, Kansas, United States -
Level Iii TechnicianIspn Network Services Dec 2023 - May 2024Lenexa, Kansas, United States• Provided technical support to all current and future clients, ensuring high customer satisfaction.• Leveraged advanced administrative tools to streamline processes.• Assisted in training new technicians through shadowing and test calls.• Facilitated support requests as needed, ensuring timely and accurate resolution of other coworkers' issues.• Consistently received high marks on performance evaluations for exceptional customer service and technical expertise.
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Business Development AssociateIspn Network Services Nov 2022 - Dec 2023Lenexa, Kansas• Build long-term relationships to nurture prospects and referral sources over time• Pre-qualify prospects to create new revenue-generating opportunities• Coordinate with marketing leaders to develop and manage sales and marketing campaigns• Design prospecting strategies and implement new CRM and pipeline workflows
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Level Iii TechnicianIspn Network Services May 2022 - Nov 2022Lenexa, Kansas• Provided technical support to all current and future clients, ensuring high customer satisfaction.• Leveraged advanced administrative tools to streamline processes.• Assisted in training new technicians through shadowing and test calls.• Facilitated support requests as needed, ensuring timely and accurate resolution of other coworkers' issues.• Consistently received high marks on performance evaluations for exceptional customer service and technical expertise.
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Level Ii TechnicianIspn Network Services May 2021 - May 2022Lenexa, Kansas• Resolved complex technical issues and performed self-approved escalations.• Utilized extensive technical knowledge to refer clients to 3rd party support as needed without supervisor approval.• Leveraged additional administrative tools to enhance workflow efficiency.• Utilized monitoring features to detect and resolve issues proactively.• Assisted in training new technical support specialists, providing guidance and support to ensure successful onboarding and adherence to company policies and procedures.
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Level I TechnicianIspn Network Services Mar 2020 - May 2021Lenexa, Kansas• Guided customers through basic and advanced internet, email, and other technical support problems.• Utilized Helpdesk ticketing system to manage and prioritize support requests.• Demonstrated excellent customer service skills.• Utilized strong computer skills to troubleshoot issues and provide technical support to customers via a remote desktop connection.• Participated in ongoing training and development to stay up-to-date with new technologies and enhance technical expertise.
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Restaurant Crew MemberJersey Mike'S Subs Aug 2019 - Dec 2019Wheaton, Illinois• Assisted customers with in-person and online orders, ensuring accuracy and timely delivery.• Prepared ingredients in advance, including cutting vegetables and slicing meats.• Resolved customer issues by actively listening, showing empathy, and finding effective solutions.• Maintained a clean and organized work area and store, including regularly cleaning equipment, tables, and floors.• Assisted with additional tasks, including restocking supplies, taking inventory, and processing payments. -
BusserJoe'S Kansas City Bar-B-Que, Inc. Aug 2018 - Oct 2018Olathe, Kansas• Maintained cleanliness of the dining area and other regions directed within the establishment, including regularly cleaning tables, floors, and restrooms.• Provided assistance to customers when needed.• Ensured that all utensils, dishes, and glassware were clean and properly sanitized, adhering to established health and safety guidelines.• Worked collaboratively with other staff members to ensure smooth operations and timely delivery of orders.• Assisted with additional tasks, including restocking supplies, taking inventory, and performing opening and closing duties.
William Scheffer Education Details
Frequently Asked Questions about William Scheffer
What company does William Scheffer work for?
William Scheffer works for Ispn Network Services
What is William Scheffer's role at the current company?
William Scheffer's current role is Tech Center Supervisor @ ISPN Network Services | Technical Support, Networking, Sales & Marketing.
What schools did William Scheffer attend?
William Scheffer attended Gardner Edgerton High School.
Who are William Scheffer's colleagues?
William Scheffer's colleagues are Shadman Alam, Luke Landingham, Peter Graham, Sylvia Onofre, Jeremy Armstrong, Nick Timbrell, Terrell Morris.
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William de Hoop Scheffer
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