William Scheffer Email & Phone Number

Lenexa, Kansas, United States

Lenexa, Kansas, United States

• Provided technical support to all current and future clients, ensuring high customer satisfaction.
• Leveraged advanced administrative tools to streamline processes.
• Assisted in training new technicians through shadowing and test calls.
• Facilitated support requests as needed, ensuring timely and accurate resolution of other coworkers' issues.
• Consistently received high marks on performance evaluations for exceptional customer service and technical expertise.

Lenexa, Kansas

• Build long-term relationships to nurture prospects and referral sources over time
• Pre-qualify prospects to create new revenue-generating opportunities
• Coordinate with marketing leaders to develop and manage sales and marketing campaigns
• Design prospecting strategies and implement new CRM and pipeline workflows

Lenexa, Kansas

• Provided technical support to all current and future clients, ensuring high customer satisfaction.
• Leveraged advanced administrative tools to streamline processes.
• Assisted in training new technicians through shadowing and test calls.
• Facilitated support requests as needed, ensuring timely and accurate resolution of other coworkers' issues.
• Consistently received high marks on performance evaluations for exceptional customer service and technical expertise.

Lenexa, Kansas

• Resolved complex technical issues and performed self-approved escalations.
• Utilized extensive technical knowledge to refer clients to 3rd party support as needed without supervisor approval.
• Leveraged additional administrative tools to enhance workflow efficiency.
• Utilized monitoring features to detect and resolve issues proactively.
• Assisted in training new technical support specialists, providing guidance and support to ensure successful onboarding and adherence to company policies and procedures.

Lenexa, Kansas

• Guided customers through basic and advanced internet, email, and other technical support problems.
• Utilized Helpdesk ticketing system to manage and prioritize support requests.
• Demonstrated excellent customer service skills.
• Utilized strong computer skills to troubleshoot issues and provide technical support to customers via a remote desktop connection.
• Participated in ongoing training and development to stay up-to-date with new technologies and enhance technical expertise.

Wheaton, Illinois

• Assisted customers with in-person and online orders, ensuring accuracy and timely delivery.
• Prepared ingredients in advance, including cutting vegetables and slicing meats.
• Resolved customer issues by actively listening, showing empathy, and finding effective solutions.
• Maintained a clean and organized work area and store, including regularly cleaning equipment, tables, and floors.
• Assisted with additional tasks, including restocking supplies, taking inventory, and processing payments.

Olathe, Kansas

• Maintained cleanliness of the dining area and other regions directed within the establishment, including regularly cleaning tables, floors, and restrooms.
• Provided assistance to customers when needed.
• Ensured that all utensils, dishes, and glassware were clean and properly sanitized, adhering to established health and safety guidelines.
• Worked collaboratively with other staff members to ensure smooth operations and timely delivery of orders.
• Assisted with additional tasks, including restocking supplies, taking inventory, and performing opening and closing duties.