William Scioscia Email & Phone Number

Franklin Township, NJ, US

Dallas, TX, US

• Senior Contract Manager
• Managed contracts for largest AT&T Worldwide Account outsourcing products, services, and support globally
• Managed key cost elements for what AT&T “Should Cost” for products/services benchmarking
• Negotiate to mitigate price increases, and reduced costs on key projects – Triage
• Executed, signed, and manage key contracts and amendments
• Manage key teams to drive sustainable revenue

Morristown, New Jersey, US

• Report to SISP VP supporting partner teams managing worldwide pricing and quote SLO’s, managing customer pain points developing solutions to increase customer satisfaction to reduce Executive Escalations.
• Report to the US Collections Director and managed US Regional Project Managers responsible for collecting over $120M annually of past due revenue annually.
• Manage the end-to-end process to resolve critical customer Billing, Collections & Customer Care escalations for Avaya’s Top 29 US accounts and the US Northeast Territory. Maintain excellent working relationships with.
• Successfully led cross-functional teams that identifyied customer billing issues, identify solutions and improved payment turnarounds.
• Successful at clearing 68% of total past due by focusing on other accounts owing 30K+ that were more than 30+ days in arrears. Leveraged the expertise and relationships of customer-facing leaders to effectively resolve.
• Manage all Executive Customer Escalations to the CEO and Executive Staff to successful resolution.

Espoo, Southern Finland, FI

• Developed creative deal making, compelling proposals, and industry trend setting ideas that led to over $5B in sales.
• Identified and managed 30+ high-level Cross Functional Teams to respond to billion dollar Customer Proposals (end-to-end proposal development).
• Managed the development, delivery, and presentation of over 30 winning proposals to customers.
• Managed all pricing inputs, and developed Business Cases for CFO and Executive approvals.
• Executed domestic and international event and meeting management, including scheduling, presentation and agenda development for executive-level events, trade shows, training seminars and conferences.
• Supervised a team of administrative and IT support staff.

• Directed and managed the U.S. Sales and Marketing activities geared towards penetrating the Billing Marketplace.
• Managed U.S. Sales Team and Channel Relationships to identify needs and attack strategy to promote key product attributes resulting in 47 new customers & 5 channel resellers driving over $20 M in sales
• Designed, documented and managed the implementation of all Customer Events, Sales Meetings, Seminars,
• Created, organized, and managed targeted Direct Mail, Brochures, Telemarketing, and Advertising Campaigns at key market opportunities.