Global Head Of Service Management
CurrentWorking in a central IT division, supporting and supplying service management functions to multiple federated companies across the globe. I support a strong team of dedicated professionals who supply the majority of ITIL functionality including Service Desk, Availability, Incident, Problem, Change and Service level management. We also have a dedicated team of developers supply request management to the organisation. Over the last year we recently implemented ServiceNow as our core platform for ITSM/ITOM