Collaborated with and influenced senior leadership within Business Risk Offices, Compliance, Cyber Security, Second Line risk organizations and Internal Audit on key technology risk observations and mitigation activities.Evaluated risk analysis, performed deep dive investigations, and drove specific risk initiatives to minimize risk posture and strengthen overall control suite effectiveness, resulting in overall risk portfolio reduction by 60%.Performed risk assessments such as Risk Control and Self Assessments, Process Level Assessments, Application Risk Assessments, Targeted Risk Assessments and provided recommendations on risk mitigation strategies.Identified and implemented continual tech risk program enhancements based on industry standards and best practices in alignment with the enterprise strategic risk direction, resulting in risk framework consistency.Developed and maintained risk management dashboards, resulting in improved visibility into risk management activities and informed decision-making by senior leadership.Monitored and reported on risk management performance, resulting in the identification of areas for improvement and the implementation of corrective actions that improved risk management effectiveness by 25%.

Performed technical reviews and support on Risk Controls Self Assessments as well as Process Level Assessments.Managed Application Risk Assessment Process for Card Tech LOB, including communication with resources up to the VP level. Conducted Risk Analysis to evaluate the risk posture in relation to risk assessments.Managed the Card Tech LOB Risk Management Portfolio.Collaborated with risk partners in Card Business, Card Tech, Information Security, Operational Risk Management, and Enterprise Services to identify, document, and mitigate risks.Coordinated End-Of-Life (EOL) Asset Management Inventory updates with the EOL Program and Card Tech resources.Participated actively in new tools pilot programs and sought enhancement opportunities for existing tools.Demonstrated proficiency with Enterprise Tools such as ServiceNow, PRIME, and Google Suite.

Performed Business Continuity/Disaster Recovery technical planning services and managed vendor expectations that supported Commonwealth of Virginia Agencies and Service Tower Suppliers in domains such as Data Center, Network, End User Computing, Security, Messaging, Mainframe, and Print Services.Utilized ITIL v3 to document and support IT Service Continuity Management (ITSCM) initiatives.Reviewed and evaluated Service Tower Suppliers Business Continuity/Disaster Recovery Plans for effectiveness.Assisted Service Towers Suppliers to enhance recovery plan documentation to increase recovery efficiency.Identified and managed technical risks that potentially impacted business operations and IT Services.Ensured compliance with established audit and control requirements.Utilized ServiceNow as the system of record for Reporting, Incident, Change, and Problem Management.Conducted Call Tree exercises to ensure effective communication during disastrous events.

Performed administrative duties supporting youth programs (vacation bible school, year-end school celebrations, and mentoring to students at Virginia Randolph alternative high school, chaperone duties as volunteer to St. Peter Baptist Church.Performed home remodeling tasks in preparation for rental or sale as a volunteer to Richmond Mid-Atlantic Properties, Inc.

Developed and managed communication process to address risks, audit inquiries, compliance requests, and business continuity/disaster recovery service requests, resulting in 25% reduction in technical engineers’ workload.Reduced risk posture by 68% during tenure (68 initial risks reduced to 22).Collaborated with director and executive level resources to review, implement and monitor risk mitigation activities; Utilized COBIT risk processes as guideline to governing risks.POC for compliance and audit engagements for internal audit department to external entities (Ernst & Young, KPMG); Coordinated IT Sarbanes-Oxley (SOX) compliance and controls testing initiatives.Performed all aspects of Business Continuity Management (BCM) planning and execution as department BCM Plan Administrator for IT Operations, Global Finance and Corporate Treasury.Department facilitator for compliance risk and operational cross-functional initiatives liaising with Information Technology, Audit, Operations, Security Access Control, Regulatory and Risk Management personnel, resulting in an efficient response process.

Managed implementation of business and technical internal company requirements to support disaster recovery testing via planning and business process design, including: network, desktops, test room configuration and support personnel.Facilitated business and technical requirements review sessions to ensure accuracy of requested technical resources (software, hardware, desktop applications, firewall modifications).Managed ~$100K annually for vendor support contracts to support required regulatory business continuity/disaster recovery testing; performed two lead track roles (Logistics Track and Vendor Track Lead).Developed Statement-of-Work (SOW) to support business and technical testing requirements; conducted SOW reviews with labor providers and obtained executive approval.Coordinated recovery exercise requirements and User Acceptance Testing (UAT) with external third parties (Total Systems (TSYS), Unisys, and Fidelity).Supervised 16 sub-contracted personnel that performed desktop configuration, technical support, and network/firewall modifications.Established seven business-continuity, disaster-recovery sites, as project manager, across four states (New York (2), Virginia (2), Texas (2) and Louisiana (1) sites) to support FFIEC disaster recovery testing requirements without impacting normal business operations.