William Sean Mcspadden Email & Phone Number

Hamilton, On, Ca

Sherway Gardens, Etobicoke, Ontario, Canada

- Drove consistent sales results through on the floor coaching and delivering a consistent customer focus, leading to referral sales, growing my showroom volume to over $6 million CDN in sales and consistently in the top three (out of nine) for sales in the country.- Recognized for ‘exceeding expectations’ on my two most recent annual reviews, the highest level before promotion.- Reacted to feedback provided by my team through our annual engagement survey to change and improve my leadership style allowing me to score a 76% for Engagement, 25 points higher then rest of the company and 93% for both My People Leader (how my team viewed myself as a leader) and Change Support (how I helped my team handle all of the changes at Peloton such as the recent layoffs), 20 and 26 points better than the rest of the company respectively.- Launched two subject matter expert groups in my region of 24 showrooms which helped 52 managers improve their teams use of our primary CRM (Salesforce) and create Operational consistency to help my region be recognized for their 100% compliance. These groups were copied to the point where all four regions in North America each have four subject matter expert groups.

Etobicoke, Ontario, Canada

- Selected three consecutive times as a Retail Operations Expert to focus on streamlining operations, systems and communications across Peloton’s global direct to consumer sales portfolio: Canada, America, United Kingdom, Germany and Australia.- Rolled out an internal knowledge base for the Global Direct Sales Team supporting 141 Global Showrooms, as well as streamlining communication and organizational efficiency as part of the Retail Operations Export program which supported 120% retail growth in new market launches globally.- Worked cross functionally with Retail, Inside Sales, Direct Sales, Marketing, Loss Prevention, Human Resources, Learning and Development, Sales Enablement, Store Visuals, and Apparel teams.- Created a visual and technical support document used by 3rd party employees to help them sell Peloton products across 700+ locations within the United States.- Rewrote the supply ordering policy to allow $100 in savings per store, per month, resulting in at least $10,000 in savings a month.- Selected to support a 3rd party training event to help educate and excite over 150 non-Peloton employees about selling Peloton equipment at their stores.

Square One Shopping Centre, Mississauga, Ontario, Canada

Guided my direct reports by helping them learn how to adapt to the constantly changing realities of the retail environment while ensuring I hired the best so they could innovate new processes for our success. Three of my managers were promoted to Showroom Manager thanks to our collaborative efforts through managing multiple showrooms at the same time.

Mississauga, Ontario, Canada

Launched Peloton into the Canadian market through targeted demos of hardware for media and influencers. Responsible for hiring and ongoing training of all team members and leaders reporting to myself.

Oakville, Ontario, Canada

- Guide potential customers from initial inquiry through the order process and follow up after delivery of automobile to ensure complete satisfaction with the order process and the car. Extra focus placed on customer service and satisfaction, as Tesla does not advertise and relies on referrals and positive word of mouth.- Developed strong problem solving skills through overcoming customer objections to ordering and working with internal teams to find solutions for various customer issues (not being approved for a loan, trade in value too low, etc).- Demonstrated consistent improvement over first two quarters with increased sales from the first to second quarter and hit bonus in my first full quarter as well as consistently having over 95% customer satisfaction scores on my surveys.- Responsible for running my own business by scheduling test drives, completing all follow up tasks, finding leads and driving referrals.- Helped train and develop new hires through shadowing, feedback and coaching sessions.

Toronto Premium Outlets

- Helped recruit top talent to build out new team and continued recruiting effort.- Directly responsible for interviewing/hiring/on-boarding/training new associates.- Helped setup and open first round of Saks OFF 5TH Stores in Canada, including merchandising and training of associates.- Responsible for Operations, Men's and Kid's Departments from Merchandising to driving key metrics resulting in top Men's Department in the Canadian Region.- Responsible for day to day Store duties, managing direct reports and handling any customer related issues.- Helped create a selling culture through coaching techniques and the use of key performance indicators.- Finished first full fiscal year up 58% to sales plan and won 6 of 7 store performance based awards including best EBITDA. Also won the "President's Award" as the best store in the Canadian region, one of only 5 stores in the company to win the award.

Outlet Collection At Niagara

- Drove sales culture through focus on coaching and focusing the team on hourly, daily and weekly goals. Used key performance indicators to adjust focus of the team and drive positive year over year comparative sales.- Responsible for all recruiting, interviewing, hiring, and the primary lead on training the staff on our service model and sales techniques while also ensuring the staff have completed all required training modules.- Ensure stock team processes shipments, replenishes the sales floor and completes markdowns effectively while exceeding the company standard Units per Hour goal, and coaching on the process to improve results.- Used visual presentation guide to merchandise the Men's department while also using reports to determine what is selling well versus slow sellers and flexing merchandise in season to drive sales and increase margin.

Outlet Collection At Niagara

- Responsible for all shipments, markdowns and replenishment of the sales floor.- Managed a team of 4 to 12 associates and completed shipments within Unit per Hour goals.- Organized and maintained the back room allowing the replenishment process to run effectively.- Developed and implemented a replenishment plan ensuring all areas of the sales floor were replenished.- Directly responsible for driving sales culture and handling any customer concerns during Leader on Duty shifts.

Niagara Falls, On

- Primary responsibilities included running a team of 15-20+ employees who offloaded 53' trailers and filled the store with freight in a set period of time.- Responsible for keeping the sales floor full of product for customers on a daily basis through use of an automatic replenishment system and problem solving ways to quickly fill recently transitioned areas of the store.- Worked “Leader on Duty” shifts where I was responsible for running the entire store, making operational decisions for the entire store on a day to day basis, and acting as the point person for all Governmental agencies, contractors, vendors and customer concerns.- Successfully placed emphasis on team member growth encouraging multiple team members to cross train, improving overall store performance and creating a guest service focus.

Niagara Falls, On

- Assisted Store Manager in building a strong team through a servant leadership philosophy that excelled in providing world class customer service and creating customers for life.- Coached team members to help improve sales volume and customer service while also being expected to maintain my own sales performance. - Responsible for handling customer complaints by providing solutions to resolve issues quickly and effectively.- Maintained strong store standards and minimized store shrink through proper handling of weekly stock deliveries, exchanges/returns, and removing damaged inventory.

Education record

Education record