William Seguin Email and Phone Number
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William Seguin personal email
William Seguin phone numbers
With a steadfast dedication to Information Technology, I am excited to pursue a fulfilling career in this dynamic field. Over the past 7 years, I have honed my expertise by assisting thousands of clients with hardware and software-related issues, earning a reputation as a reliable troubleshooter and solution provider.As a skilled Franchise District Manager, I played a pivotal role in driving a remarkable 90% sales growth while serving as the lead repair technician for multiple computer repair shops. Additionally, I took on challenges at a Managed Service Provider, personally resolving over 6000 tickets in just over a year. My hands-on experience ranges from handling basic password resets to conducting on-site WiFi surveys and deploying over 1000 Access Points and 500 switches.I take pride in my versatility, being comfortable working with just about any technology. This was demonstrated when I successfully tackled a complex network issue that caused door access locks to consistently lose configurations and communication with the access control server. My tenacious problem-solving skills not only restored system stability but also reinforced my ability to adapt swiftly in demanding scenarios.A Cybersecurity graduate from Fort Myers Technical College, I hold Cybersecurity and Information Security Manager Diplomas, reflecting my commitment to securing digital assets. Proudly affiliated with the National Technical Honors Society, I am continuously seeking IT industry-standard certifications to expand my knowledge and contribute greater value to my career.Certified in CompTIA A+, CompTIA Security+, Apple Certified iOS Technician, and Mimecast Secure Email Management Warrior, I am well-versed in a wide array of technologies. My insatiable appetite for learning ensures I remain at the forefront of IT advancements.With unwavering determination, my sights are set on mastering the realms of Cloud Cybersecurity or Penetration Testing, unleashing my expertise to fortify digital landscapes against emerging threats. As I navigate the ever-evolving job market, I seek nothing short of extraordinary opportunities that resonate with my passion and profound understanding of IT intricacies. My boundless ambition envisions a future where I not only expand and elevate my career trajectory but also establish multiple dynamic passive income streams, empowering me to seize unparalleled prospects for personal and professional advancement.Let's connect! I am eager to collaborate, learn from, and contribute to the vibrant IT community.
Enterprise Solution Providers
View- Website:
- espusa.com
- Employees:
- 25
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Enterprise Solution ProvidersFort Myers, Fl, Us
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Hotel It ManagerNexustek Sep 2023 - PresentGreenwood Village, Co, UsWith a proven track record in managing complex IT infrastructures, I oversee all IT systems, including a hybrid Microsoft environment integrating various components such as point-of-sale, networking, security cameras, access controls, and virtualized servers. Additionally, I manage all mobile devices within our network.I've led initiatives such as transitioning user groups to Azure dynamic groups, migrating from on-premise file servers to SharePoint, and upgrading servers to current models while transitioning to virtual environments. These efforts optimized resource utilization and facilitated the decommissioning of outdated systems.To streamline system deployment, I developed a PowerShell script and documented problem-solving procedures, empowering staff members to efficiently resolve issues. I spearheaded a project to replace systems, minimizing disruptions and enhancing performance.I am formalizing employee onboarding and offboarding processes, with plans to introduce automation. Additionally, I played a crucial role in migrating data during the transition to a new management company.My focus is on enhancing reliability, redundancy, and performance, including optimizing cable management, conducting WiFi heat mapping, and improving cellphone signal coverage.In recent projects, I collaborated with Verizon to enhance cellphone signal using a Neutral Host Network and orchestrated the replacement of the security camera system to ensure PCI compliance.Furthermore, I assisted with the migration to new systems leveraging Kaseya's products, utilized a vulnerability scanning system, and deployed an SMTP relay service for on-site printers.In response to challenges, I will implement DNS failover for improved high availability. I am dedicated to leading continuous improvement efforts to ensure our infrastructure operates seamlessly, enhancing the experiences of all employees., -
Service Desk Specialist 2Softrim Mar 2023 - Sep 2023Estero, Florida, UsAs a Tier 1 support professional at an MSP, I quickly advanced to become an escalation point for Tier 1 and handled Tier 2-3 issues. I was an integral part of the user administration and MDM teams for our largest client, managing over 2000 users. Additionally, I collaborated with various teams including door access, telecom, surveillance, structured cabling, and networking, ensuring seamless deployment and operations.Recognizing the need for enhanced documentation, I spearheaded the integration of a new tool alongside IT Glue to improve employee performance and streamline new-hire training. Leveraging PowerShell scripts, I efficiently configured computers for deployment and handled various tasks.Furthermore, I am certified in Mimecast for secure email management, served as a consultant for all related issues. My time management metrics consistently exceed 80%, achieved through multitasking tickets and maximizing billable hours. I successfully closed over 5000 tickets, demonstrating my dedication to efficient problem resolution and client satisfaction. -
Service Desk SpecialistSoftrim Apr 2022 - Apr 2023Estero, Florida, UsSoftrim is a Managed Service Provider of networking, audio/visual, life safety, access control, security and surveillance, and low-voltage technology solutions. Assisting users remotely and on-site to resolve issues with a variety of IT hardware and software.
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Franchise District ManagerTechy Mar 2019 - Apr 2022Fort Lauderdale, Florida, UsTransitioning from General Manager to District Manager, I assumed ownership of multiple franchise locations, overseeing all operational aspects including marketing and B2B sales. Through strategic marketing initiatives, I drove a remarkable 90% increase in sales from inception to departure, garnering hundreds of 5-star reviews and recognition from Corporate HQ.In addition to managerial responsibilities, I excelled as the lead technician for cellphone, tablet, laptop, and desktop repairs, diversifying into various electronic equipment. My expertise spans Malware Remediation, PCI compliance, Data Recovery, Soldering, Custom computer and server builds, and proficiency across MacOS, Windows, Linux, Android, and iOS systems. Notably, I attained Apple Certified iOS Technician status during my tenure. Moreover, I played a pivotal role in facilitating the successful launch of new franchise stores, providing comprehensive training for optimal performance and success. -
General ManagerTechy Mar 2018 - Apr 2022Fort Lauderdale, Florida, UsAs the GM as well as Lead Repair Technician for cellphones, tablets, laptops, and desktops, I concurrently managed various business operations with a focus on strategic growth and customer satisfaction.Key Responsibilities:- Oversee daily business operations and develop growth strategies.- Set performance goals for teams and direct reports, ensuring alignment with business objectives.- Provide direct management and mentorship to key employees.- Develop tactical programs to achieve targeted goals and enhance customer offerings.- Drive engagement in key customer activities and foster strong client relationships.- Lead hiring and talent development initiatives.- Make strategic investments in equipment, infrastructure, and talent.- Communicate business strategy and outcomes to employees and stakeholders.- Report key results to ownership and contribute to organizational strategic planning.Additional Responsibilities:- Supervise and train employees across various functions.- Manage inventory, social media marketing, branding, scheduling, budgeting, operations, customer service, sales, and maintenance within a retail environment.Through effective leadership and operational oversight, I ensured optimal performance, customer satisfaction, and sustained business growth in the dynamic IT repair industry.
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Cell Phone & Computer Repair TechnicianTechy Oct 2017 - Apr 2022Fort Lauderdale, Florida, UsAs a proficient IT technician, I specialized in diagnosing and resolving issues with a wide range of devices, including Smart Phones, iPhones, Tablets, iPads, Laptops, Macs, and Computers, ensuring prompt and professional service delivery.In addition to technical troubleshooting, my responsibilities encompass various aspects of IT operations, including:- Inventory Management: Maintaining accurate inventory records to optimize stock levels and ensure availability of necessary parts and components.- Advertisement: Contributing to marketing efforts to promote services and attract customers through effective advertising strategies.- Sales: Leveraging technical expertise to advise customers on product selection and facilitate sales transactions, enhancing overall customer experience.- Key-holder: Assumed responsibility as a key-holder, demonstrating trustworthiness and reliability in managing store operations during off-hours.With a focus on delivering exceptional technical support and customer service, I exceled in addressing diverse IT needs while contributing to the overall success of the business.
William Seguin Skills
William Seguin Education Details
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Fort Myers Technical CollegeCybersecurity -
Coronado High SchoolGeneral Education
Frequently Asked Questions about William Seguin
What company does William Seguin work for?
William Seguin works for Enterprise Solution Providers
What is William Seguin's role at the current company?
William Seguin's current role is Passionate and Driven IT Professional | Cybersecurity Enthusiast | Tech Problem-Solver | Constant Learner.
What is William Seguin's email address?
William Seguin's email address is ws****@****rim.com
What is William Seguin's direct phone number?
William Seguin's direct phone number is 123946*****
What schools did William Seguin attend?
William Seguin attended Fort Myers Technical College, Coronado High School.
What skills is William Seguin known for?
William Seguin has skills like Leadership, Information Security, Vlan, Help Desk Support, Windows Server, Sharepoint, Computer Software Training, Peripherals, Active Directory, Infrastructure, Service Desk, Computer Hardware.
Who are William Seguin's colleagues?
William Seguin's colleagues are Sreeja Cj, John Londoner, Mike Stien, Magna Macon, Sarah E., Robin Smith, Pooja Bajaj.
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