-Provide tier 1 and tier 2 support and troubleshooting,-setting up accounts for users-Performed implementation and maintenance of theISO 27001 Management System in collaboration with Privacy, Compliance and Security officer.-Provide subject matter expertise for security and controls in Microsoft 365 and access control systems.-Performed administration of Microsoft 365 Defender, Microsoft Endpoint Manager, Microsoft Intune, EDR, Windows defender.-Acting as the Cybersecurity analyst providing recommendations to the business help balance risksand business needs.-Plan and implement information protection controls for data governance in Microsoft 365.-Performed implementation and maintaining Microsoft 365 services security, identity and accessmanagement.-Responsible for physical controls and security of the company's IT resources in the office.

-Installing and configuring computer hardware, software, systems, networks, printers, and scanner.-Managing VMware virtualized platforms for clients.-Responsible for designing, building, testing, implementing, maintaining, and optimizing virtualinfrastructure in accordance with security policies and guidelines.-Service and product management, performance and capacity management, patching, and version management-Established clientele relationships by notifying them of IT Solutions and future merchandise of potentialinterest.-Performed security monitoring of IT systems and keeping security programs up to date.-Provided Tier 1 IT support to non-technical internal users through desk side support services.-Resolved diverse range of technical issues across multiple systems and applications for customers andend-users across various zones.

-SEO-Created and Managed Social Media Handles-Negotiated with Suppliers on issues to do with system licensing and recommended packages to be consumed that would improve user experience and at the same time ensure affordability-Would Design MS Access Macros that would generate reports for management from SQL server DB by creating an ODBC and displaying results in Excel pivot tables-Prepared Stock-take Evaluation Reports-Responded in a timely manner to service issues and requests-Provided Technical Support across the Company-Tested New Technologies-Documented processes-Repaired and replaced equipment when need arose-Installed and Configured Computer Hardware, software, printers and scanners-Experience in MS Office, Exchange and Outlook-Updated and monitored the company IT Policy-Maintained a backup schedule on time and ensuring that logs are safe-CRM

Logging and processing support calls.lnstalling and configuring computer hardware, software, systems, networks, printers and scanners.Planning and undertaking scheduled maintenance upgrades.Setting up accounts for staff, ensuring that they know how to log in.Specialised in working with Microsoft Office technologies, Microsoft Azure, VMware, Veeam backup and replicationDealing with Sophos and Fortigate Firewall technologies