William Shea Email & Phone Number

Henderson, Nevada, United States

• Performed a diverse range of banking and financial accountabilities, including, but not limited to: conducting case investigations to determine liability and fraudulent activity; resolving and processing chargebacks, rebills, account balancing, and necessary transfers; all of which resulting in highly efficient, and smooth-flowing banking operations. • Played a pivotal role in the successful launch of the revised Credit Bureau Disputes swim lane. • Evaluated transactional, Fraud Application, Account Takeover, and Charge-Off bad debt claims, and reviewed and administered crucial account decisions with high-dollar fraud greater than $25,000. • Maintained KYC and filed Suspicious Activity Reports (SARs) in compliance with the Bank Secrecy Act and Patriot Act. • Assisted in new hire training as a Subject Matter Expert in identity theft. Identified fraud trends and utilized identity software to include SQL, Lexis Nexis and Early Warning Systems check verification. • Provided daily detailed reporting to senior leadership and responded to high-level inquiries with comprehensive business knowledge. • Coordinated with team managers increasing departmental productivity across all swim lanes.

Henderson, Nevada, United States

• Responsibilities encompassed receiving inbound and making outbound calls to cardholders while servicing their needs effectively and efficiently.• Worked with customers to create payment programs and solutions to resolve account issues.• Processed payments from third-party vendors.• Took ownership of all follow-up work necessary to strategically service customer accounts while adhering to a wide range of compliance regulations and security policies.

Las Vegas, Nevada, United States

An independent publisher of photography and art culture books, Third Rail Publications is southern Nevada's leading publisher of street art photography.

Las Vegas, Nevada Area

PLWS Photography Group is operated by artists, who share a common goal of creating art through photography. Through collaboration with other artists, we create, build, and develop projects that not only further our passion for photography, but benefit our local art community. Responsibilities include:Selected works for publishing, and coordinated fieldwork with freelance photographers. Performed advanced Photoshop retouching, and documented bibliographic and reference data. Managed photography schedule and delegated production responsibilities with accountability for both content curation and development.

Las Vegas, Nevada Area

Smallworks Press specializes in arts and culture publications. We treat each book with a commitment to impeccable production, design, and marketing. With over 40 years of collective experiences, we have enjoyed collaborating with a wide spectrum of artists, authors, and talent.Responsibilities include: Title development and editorial design, copy editing, management of bibliographic and reference data, and the final approval of both project and publication design. Develop and sustain productive operations by supporting writers while improving brand voice and core writing quality. Review, edit and proofread author contracts and internal documents. Negotiate contractual agreements with distributors, buyers, and wholesalers. Designed and produced Motel Vegas, Street Art Las Vegas, and Compass of the Ephemeral

Las Vegas, Nevada

Managing the publishing process for authors whose books we edit, design, print and distribute. All our authors are their own publishers so there is no transfer of rights, contract or royalty agreement. Think of us as a book printer with ala carte publishing services. We are also a publisher of photography, and art culture related books.Responsibilities include:Editorial design lead responsible for cover art and interior layouts with accountability for finalapproval and finished product. Performed comprehensive editing and corrected grammatical and fact related content errors. Managed and delegated responsibilities to the editorial staff. Created and developed the Fade to Gray book project.

English, Professional Writing, Publishing, Minor In Journalism, 3.9

Certificate, Copy Editing

Copy editing certification course