William Shroyer Email and Phone Number
William Shroyer work email
- Valid
- Valid
William Shroyer personal email
Goal oriented and effective communicator with a strong passion to assist in company’s success. With 20 years of experience, core strengths lie in customer service ranging from starting points of retail & hospitality to prevailing software & technical support. Highly creative problem solver and organized team leader as well as dedicated team player with a primary focus on building and maintaining positive client /company relationships. Adaptable and trainable in fast-paced, constantly evolving technical settings in the IT industry as well as the ability to multi-task in high-pressure situations. Skills:Proficient in Windows (XP, 7, 8) MS Office, MySQL, Putty, Reason, Notepad ++, Jira, Connectwise, Linux,Java, digital photo, & audio/video editing, WinSCP, VPN/Log Me In, Windows mobile devices, iPad, & basic IT troubleshootingMusical composer – have created a working library of more than 300 original pieces, some of which were used in cable television programmingDesigning & developing Creative slogans, jingles, and catch phrases for marketing concepts
Jaggaer
View- Website:
- jaggaer.com
- Employees:
- 991
-
Support Account ManagerJaggaer Apr 2021 - PresentMorrisville, North Carolina, United StatesMeet with customers weekly to discuss client backlog, escalations, maintenance release schedule, new features & application upgrades, and determine how the support & development teams can provide a better experience overall Create custom reports for clients that show case trends, closure rate, common themes, milestones for service-level agreements, and additional case KPIsWork directly with customer admins to troubleshoot tickets and help resolve issues in a timely manner Escalate high severity and business critical cases to ensure that these tickets get prioritized appropriately
-
Level Iii Technical Support AnalystJaggaer Apr 2020 - Apr 2021Morrisville, North Carolina, United States• Create and implement training guides & best practices for the level 2 team• Resolving customer escalations by acting as an intermediary in order to bring about a swift and suitable workaround if the solution cannot be readily identified• Provide one-on-one case assistance & guidance for the level 2 team members• Creating and revising customer XML workflow by coding the logic in order to satisfy their best business purposes & practices• Update document formats for electronic purchase orders, punchout setup, and cart return messages• Server integration changes, SSO configurations, & security certificate updates• Facilitating and participating in customer transitions from professional services to customer support• After hours on-call back up for level 2 team• Consistently the monthly top contributor in lowering backlogged support cases
-
Level Ii Technical Support AnalystJaggaer Jul 2016 - Apr 2020Morrisville, North Carolina• Provide technical guidance and best practice solutions and for proprietary eProcurement software, including but not limited to associated modules for sourcing, contract management, supplier engagements and management, & business analytics reporting• Create and write knowledge base articles for clients & teammates• Analyze logs, error messages, and integration connection problems using Splunk • Reproduce software defects in QA environments for development resources to review and correct• On-call support for emergencies during non-business hours• Travelled to San Diego in 2019 for Annual Rev user conference – appointed to the Solution Center for direct customer support• Two time winner of the employee of the quarter, “Rockstar Award” • 2019 Recipient of Manager’s Award for best in customer service
-
Technical Support Team LeadIntervolve Mar 2016 - Jul 2016Raleigh, NcReport directly to VP of Client Services for any high priority escalations and/or critical issuesCoordinate and direct team meetings, assign tickets, and manage team member workflowsRepresent support team in developer and QA triage meetingsAssist team members when not actively working on tier 2 and 3 issues in ticket queuePhone screenings for support applicants and interview scheduling Building test contexts from customer production servers Customer software upgrades using Ansible -
Tier 2 Technical Support SpecialistIntervolve, Inc. Aug 2014 - Mar 2016Raleigh, NcEmployee training, on-site customer training, and presenting at annual user conferencePrimary point of escalation for tier 1 & 2 support team membersTechnical writing: employee & customer facing documentation as well as step by step training guidesServer monitoring using Nagios and IcingaAll Electronic Data Interchange (EDI) customer installs and configurationsLinux server monitoring & maintenance as well as implementing route accounting manual upgrades using BASHData verification & manipulation in GUI, database, .xml, and .dat filesInterviewing and hiring new support team applicants
-
Tier 1 Technical Support SpecialistIntervolve, Inc. Apr 2013 - Aug 2014Raleigh-Durham, North Carolina AreaCustomer support for Java based route accounting system (RAS) & sales and reporting web application (DS) for national beer/beverage wholesalers via phone and email communicationResolve accounting problems & mistakes, apply inventory & GL corrections, edit data tables in large customer databases (MySQL-inserts, deletes, updates, & select statements), training customers on proper procedures & workflows, and responsible for on-call 24/7 emergency supportClosed over 2000 Jira tickets in first yearDetermine and report software bugsGaining expertise in multi-tasking by taking on a variety of different incoming issues while working through existing tickets for applications that have a high learning curve
-
BartenderAmra'S Nov 2012 - Apr 2013Raleigh-Durham, North Carolina AreaKnowledgeable in wide selection of beer, bourbon, whiskey, scotch, and wineProvided outstanding service and continue to build professional relationshipsImplemented new concepts and drinks to increase overall sales
-
Office ManagerNancy'S Knit Knacks L.L.C. Apr 2005 - Feb 2013Cary, NcPlanned and execute merchandising for trade showsAttended trade shows and interact with clientsLed production line, produce, ensure product qualitySet up, shoot, and edit video for new product linesHandled packing, shipping, and receiving Provided customer support via phone and email
-
Bartender/ServerLynnwood Grill Sep 2012 - 2013Raleigh-Durham, North Carolina AreaProvided consistent excellent customer service in order to build long term relationsWas able to multitask efficiently during times of high volume and stress factor Pushed costlier items to increase restaurant revenue
-
BartenderO'Malley'S Tavern Apr 2009 - Aug 2012Raleigh-Durham, North Carolina AreaPerformed managerial tasks which included maintaining beer and liquor inventory, handling complaints, opening and closing duties, training staff, and overseeing large amounts of cashInvented new drinks, shooters, and daily specials Personally built up large client pool of “regulars”Managed bar when manager was not present by leading team, designating duties, and reacting calmly to disorderly customers.
-
Restaurant ManagerMhi Hotels Feb 2003 - May 2009Raleigh-Durham, North Carolina AreaResponsible for entire restaurant and bar-hiring, training, scheduling, and staffingSupervised and performed all purchasing, receiving, inventory, and invoicing Maintained beverage inventory and kept all beverage costs below 25%Ensured quality and prompt room service
-
Television And Film ComposerInfluence Music Publishing 2007 - 2008Raleigh-Durham, North Carolina AreaComposed various pieces of music for the Discovery Channel’s television program, “Jon and Kate Plus 8” during 2007 Gained experience with different digital audio editing programs - Sony Acid Pro and Vegas Video. Demonstrated proficiency of Propellerhead’s “Reason” music editing softwareOrganized and managed large databanks of music and sound files (gigabytes)became member of ASCAP - American Society of Composers, Artists, and Publishers
William Shroyer Skills
William Shroyer Education Details
Frequently Asked Questions about William Shroyer
What company does William Shroyer work for?
William Shroyer works for Jaggaer
What is William Shroyer's role at the current company?
William Shroyer's current role is Support Account Manager at JAGGAER.
What is William Shroyer's email address?
William Shroyer's email address is ws****@****lve.com
What schools did William Shroyer attend?
William Shroyer attended North Carolina State University, Wake Technical Community College.
What are some of William Shroyer's interests?
William Shroyer has interest in Writing, Computers, Reading, Composing And Recording Music, Spending Time With Family And Friends, History, Health, Children, Craft Beers, Education.
What skills is William Shroyer known for?
William Shroyer has skills like Customer Service, Leadership, Public Relations, Sales, Training, Marketing, Management, Editing, Microsoft Excel, Account Management, Creative Direction, Project Management.
Who are William Shroyer's colleagues?
William Shroyer's colleagues are William James, Mairead Rossiter, Matthew Upchurch, Fateme Kheiri, Aleksandar Perić, Andy Simmons, Vuk Savic.
Not the William Shroyer you were looking for?
-
3live.com, amimetals.com, amimetals.com -
1sageriderinc.com1 +197922XXXXX
-
1splashpools.com -
2reinhartlaw.com, reinhartlaw.com
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial