William Shurtleff Email & Phone Number

Salisbury, North Carolina, United States

Salisbury, North Carolina, United States

• Oversee the Inbound Department made up of 40 associates and 3 leads, across 4 overnight shifts (Wed-Sat). The department unloads an average of 60,000 units from upwards of 20 trailers per shift. • Ensures accurate counts conducted on incoming inventory.• Manage the flow of product into the warehouse to ensure units are stocked accurately, in safe conditions, and ready to be picked to fulfill customer orders• Ensures a safe working environment, with no major injuries occurring to team members on shift• Conduct daily deep dives into processes to find areas of opportunity to discuss with team members, drive process improvement, analyze data, and push changes upward to meet department goals. • Drive Standards through the day by motivating, teaching, and holding team members accountable to known standards and positive reinforcement of the correct behavior• Complete necessary documents for tracking attendance, productivity, behavior, and safety. • Actively develop and promote open lines of communication to maintain and develop positive employee relations, encourage employee involvement in the process, and recognize employees for their accomplishment and ideas. • Attend weekly manager meetings, monthly all manager meetings, and assist with the creation and delivery of training to leads each month. This allows for collaboration across shifts, across the warehouse, and assists with the development of high performing employees

Charlotte, North Carolina, United States

• Site leader supporting 3 recruiters, covering 4 states. Led the team through COVID-19 pandemic, while ensuring service mission consistently met• Engaged cross-functionally with senior leadership and office personnel, developing KPIs and establishing quarterly and annual goals. • Participated in strategy development with key leaders and site team members to establish acquisition of top talent.• Consistently responsible for 30-60 applicants at various stages of the recruiting processes. • Responsible for the oversight of site recruiters and overall candidate throughput, managing an average of 90-180 applicants consistently in the recruiting process.• Managed all phases of recruitment, including defining hiring management needs and posting available positions. • Contacted 20+ applicants daily to follow-up up on interest, provide basic information on the service and opportunities, or conduct phone interviews to determine eligibility. • Scheduled and conducted more than 500 in person interviews each year with interested applicants to start the process of entering the service. • Responsible for all aspects of logistics support including identifying unit needs, sourcing vendors, entering purchase requests, tracking inbound shipments, and updating and reporting inventoryonce received• Accountable for performance management of team, including coaching & development and yearly performance reviews. . • Managed social media network, increasing traffic to site by 20%, raising unit awareness, and attracting qualified candidates

Greensboro/Winston-Salem, North Carolina Area

• 2015 National Site Leader in percent to the mission goal, reaching 160% percent to mission. Led the office by enlisting 30 active-duty applicants, equating to 46% of office results and 180% to personal mission. • Coordinated, setup, and/or attended over 120 recruiting events with a reach of over 1.5 million potential leads• Located and cultivated 150-200 centers of influence, including facilitators, educators, and community leaders, to promote the service to an expanded audience. Provided monthly updates on new incentives, programs, and to keep communication pathways open• Managed all phases of recruitment, including defining hiring needs, posting available positions, reviewing applications, conducting interviews, and processing applicants through the enlistment process• Normal workload included managing 40-90 applicants at various stages of the recruiting process• Tracked and supervised the progress of 100-200 applicants in the recruiting process with other recruiters• Responsible for all aspects of logistics support including identifying unit needs, sourcing vendors, entering purchase requests, tracking inbound shipments, and updating and reporting inventoryonce received• Served as a mail manager, tracking and reporting expenditures for outbound mail and packages and receiving/sorting incoming mail and packages • Provided feedback to employees on job performance, areas of improvement, and yearly reviews. • Oversaw office closure and transition to new office location. Coordinating timeline, office requirements, location, and scheduled movers and IT personnel to remove items from office and setup new office.

Scottsdale, Arizona, United States

• Managed more than $2 million in yearly purchases, creating annual financial spending plans, communicating budget needs to superiors, and creating business activity reports• Oversaw an annual $750,000 travel budget. Provided funding and subsequently reviewed and approved travel claims, reducing claim errors by 10%, turnaround time by a week, and removed delinquencies in paying bill. • Reviewed customer order requests to eliminate errors, ensure correct vendors were utilized, and entered requests into centralized database for approvals, tracking, and reconciliation. Communicated deadlines for ordering and turnaround time for receivables, and ensured various projects were on track and completed on time • Balanced, reconciled, and accounted for 6 accounts across 2 separate units.• Found and negotiated new vendors for service contracts, resulting in yearly savings of $40,000• Responsible for shipping and receiving of unit mail and packages• Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.• Worked with engineers and stakeholders to create various requests for proposals. Solicited bids from vendors. Reviewed proposals, ensured product specifications were met, provided input with stakeholders on best value proposal, and recommended path forward for acceptance and verification of bid• Responsible for property and inventory controls and management at unit with a total value exceeding $1.5 million. Kept inventory accurate with spot checks, as well as preparing, overseeing, and documenting quarterly and annual inventory audits. Investigated, corrected, and trained members on root causes of variances to ensure unit in compliance with agency requirements• Disposed of excess property in accordance with federal and agency regulations, providing local underprivileged schools over $400,000 in excess electronic equipment for use in classrooms and to enhance IT infrastructures

Attu, Ak

• Managed more than $200,000 in annual funding for extremely remote unit • Responsible for property and inventory controls and management at unit with a total value exceeding $3 million. Kept inventory accurate with spot checks, as well as preparing, overseeing, and documenting quarterly and annual inventory audits. Investigated, corrected, and trained members on root causes of variances to ensure unit in compliance with agency requirements• Provided successful customer service working within tight deadlines in a fast-pace atmosphere. Unit was remote, with 1 flight to island every 2 weeks• Ensured parts and supplies arrived on time to Anchorage, AK in order to be on flight to island. Worked with local contacts to assist with last minute needs, local purchases, and to ensure all mail and supplies were loaded onto aircraft before departure • Certified as a military aircraft HAZMAT shipping specialist. Reviewed outgoing HAZMAT items to ensure packaged correctly, labeled appropriately, and provided documentation to flight crew for accountability and flight safety. • Executed accounts receivable reporting, ensuring supplies were received, vendors were paid, and charges were reconciled • Reviewed customer order requests to ensure compliance with federal and agency laws and then entered information into centralized database to be processed. • Organized budget documentation and tracked expenses to maintain tight business controls• Participated in the leadership team that oversaw a complex fuel delivery evolution, transferring fuel from an offshore asset to storage tanks at the unit. Created personnel schedule to inspect fuel lines throughout the 36-hour transfer. Provided job and safety briefing and managed team throughout the process, with no leaks detected and no down time experienced• Provided quarterly training to update unit on changes to policies, enhanced ways to request supplies, new travel regulations, and requested feedback to improve processes

Chatham, Ma

• Managed more than $100,000 in annual funding for small boat unit, supporting last of its kind small boat, a prototype boat, and two standard Coast Guard assets• Responsible for property and inventory controls and management at unit with a total value exceeding $2.5 million. Kept inventory accurate with spot checks, as well as preparing, overseeing, and documenting quarterly and annual inventory audits. Investigated, corrected, and trained members on root causes of variances to ensure unit in compliance with agency requirements • Assisted unit members by answering questions, suggesting merchandise, recommending vendors, and locating hard to find components• Maintained communication with vendors to ensure orders were received, items delivered were accurate, and invoices were paid on time• Reviewed customer order requests to ensure compliance with federal and agency laws. Determined lowest possible costs for items requested while factoring in quality of products and reliability of vendors.• Provided input into budget needs, quarterly spending plans, and tracked expenditures to ensure unit on track to meet annual spending goals. Meet 99.5% spend down requirements annually. • Worked as the sole member of the finance and logistics team for the unit• Responsible for shipping and receiving of unit mail and packages

Portsmouth, Va

• Managed more than $1 million in annual funding in support of joint Coast Guard and Navy strategic planning division• Oversaw annual travel budget of $650,000. Provided funding and subsequently reviewed and approved travel claims upon return, reducing claim errors by 15%, turnaround time by a week, and removed delinquencies in paying bill. • Worked as the sole member of the finance and logistics team for the division• Reviewed customer order requests to ensure compliance with federal and agency laws. Determined lowest possible costs for items requested while factoring in quality of products and reliability of vendors.• Performed monthly reconciliation of open purchases to ensure order placed, received, and track shipping timelines• Assessed areas of service concerns and developed improvement plans

Chatham, Ma

• Served as watch stander for various 4 hour shifts daily, listening for boaters in distress. Provided information necessary for search and rescue operations to respond while keeping distressed boater calm. Relayed pertinent information between Coast Guard assets, units, and station members throughout emergency response• Served as a qualified boat crew member on various Coast Guard assets, responding to distressed boaters in need. • Ensured boat and station general maintenance was completed daily to limit asset down time and keep unit operational. • Provided training to the public on boat safety, public safety, and ways to handle rescue situations• Attended basic law enforcement training to start qualification towards boarding team member certification

Stokesdale, North Carolina, United States

• Responsible for final inspection department made up of 32 associates across 3 shifts, including recruiting, performance management, time & attendance and team development.• Accountable for expense management, averaging $100k of monthly expense oversight. • Demonstrated innovative mindset to enhance operations and exceed productivity. Utilized data analysis to identify additional shift opportunity, leading to the approval and implementation of 3rdshift.• Led the recruiting, training and full implementation of newly established 3rd shift. • Identified opportunity for improved efficiency through the development of department performance management position. Utilized cross-functional processes to receive approval for role, including identification of ROI, development of a job summary with successful implementation of role.• Consistently focused on labor expense management with an average monthly savings variance of $10k. Reduced overtime expenses from 12% to 3% monthly. • Demonstrated strong expense management, including average monthly savings variance of $10k, 75% reduction in monthly OT expense and $80k annual savings in vendor spend.• Responsible for change management focused on operational enhancements resulting in productivity improvements, increasing daily output by average of 3%

Raleigh, North Carolina, United States

Phoenix, Arizona Area

• Promoted multiple product lines within big box retailers, including Intel, Trend Micro, Western Digital Cox Communication, Windows Products & Operating Systems, Fossil, Michael Kors, Microsoft Mixed Reality Headsets, & HP Computers and Printers • Engaged with customers to increase excitement and knowledge of assigned products • Trained store personnel on products to help drive sales• Increased in store sales while onsite by 10-25% • Increased sales while offsite by 10-15% by increasing store personnel awareness and knowledge

Phoenix, Arizona Area

• Promoted Cox Communication within big box retailers across area of responsibility• Interacted with customers to assess current services, identify gaps, and recommend changes to plans to add needed services or save customer money• Exceeded weekend sales goal by 10-15%• Utilized internal database to verify customer identity, review current services, and schedule new services

Phoenix, Arizona Area

• Promoted multiple product lines within big box retailers, including Intel, Trend Micro, Western Digital Cox Communications • Engaged with customers to increase excitement and knowledge of assigned products • Trained store personnel on products to help drive sales• Increased in store sales while onsite by 15% • Increased sales while offsite by 10% by increasing store personnel awareness and knowledge

Dennis, Ma

• Manager on duty during shifts• Interacted with customers to provide movie recommendations, handle customer complaints, process refunds and exchanges, open new accounts, and process transactions• Developed plans for employees to meet sales goals daily, and consistently met or exceeded store goals• Processed end of night duties including register management and store reset• Created displays for new products weekly

Hyannis, Ma

• Managed the cellular and digital camera department• Primary point of contact between Best Buy, and cellular providers. Worked with providers to schedule trainings to increase department knowledge on new products, changes to service plans, and best practices to improve customer interactions • Set sales goals for department, worked with employees to meet goals, counseled and mentored employees, and provided feedback on department results to store manager• Opened and closed department, handling all aspects of managerial duties while onsite,• Scheduled, oversaw, and participated in monthly inventory of department to identify open box items, missing products, and reset display to meet store guidelines

Master'S Degree, Human Resources Management, 3.72

Graduated Magna Cum Laude.

Master'S Degree, Leadership, 3.85

Activities and Societies: The National Society of Leadership and SuccessGraduated Summa Cum Laude

Master Of Business Administration (M.B.A.), Finance, General, 3.67

Completed my M.B.A. with a concentration in Finance. Graduated Magna Cum Laude.

Bachelor Of Science (B.S.), Business Administration And Management, General, 3.85 Gpa

Activities and Societies: Delta Mu DeltaCompleted a Bachelor's Degree in Business Management with a concentration in Finance. Graduated.

Associates, Accounting, 3.5 Gpa

Graduated Cum Laude.

Business, Business Administration And Management, General, 3.5 Gpa

Activities and Societies: Alpha Beta Gama Honor Society

Environmental Science, Environmental Science

Activities and Societies: Sailing Team

Diploma, General Studies

Activities and Societies: French Club, Manager Varsity Basketball Team