William Silk Email & Phone Number

• Managed client set-up and implementation for computer-based testing, paper/pencil, and online exams. • Managed and built relationships with the client; served as a liaison between the client, testing centers, and PSI. • Duties included managing reports on client data, exam implementation, managed client exam changes, and resolved client inquiries. • Maintained and updated client publications related to candidate materials, test center information, and test administrator documents.

Kansas City, Kansas

• Demonstrated professionalism and quality service when interacting with customers, the production team in the manufacturing warehouse, sales teams, marketing, and the credit department. • Managed and built relationships between yearbook customer accounts and their corresponding sales representative. • Duties included keeping yearbook specifications for each account, releasing pages and products into production, and working with the sales representative to find solutions that arise during production. • Submitted marketing orders, worked with every department in the plant to ensure each customer account received a quality yearbook at delivery. • Served as the liaison between a satellite office of Customer Service Account Representatives in Utah and the production team in Kansas City.

Orlando, Florida Area

• Provided exceptional guest services.• Handled cash transactions and cash sorting.• Maintained merchandise presentation and stocking for various locations.• Responsible for ensuring guest satisfaction by giving concise, friendly and knowledge service.

Kansas City, Missouri Area

• Was responsible for writing and managing social media posts.• Analyzed and compiled survey research data.• Wrote a press release for the grand opening of the agency’s new location.• Made flyers that advertised KCAVP on all social media platforms.

I manage point of sale transactions, answer phone calls and resolve customer issues, and pitch the JCPenney credit card to customers. I work part-time to help pay college expenses.

University Of Kansas

• Was responsible for conducting and analyzing survey, focus group, and secondary research. • Worked in an individual and a group setting to create a marketing campaign for the Rozzelle Court Restaurant located inside the Nelson-Atkins Museum of Art. • Created a 70-page Plans Book featuring social media marketing, press releases, print advertisements for events, and budgeting information. • Presented the campaign to an audience of representatives from the restaurant and museum.

Bachelor’S Degree, Journalism With An Emphasis In Strategic Communication

Activities and Societies: Public Relations Student Society of America, Spectrum KUInterned briefly in broadcasting. Studied abroad.

Study Abroad, Mass Communication/Media Studies

I studied the effects of media and globalization--specifically non-western countries. Additionally, I also studied media, communication.