·Monitored and defended systems against unauthorized access, modification, and destruction·Reviewed and assisted in remediation of identified vulnerabilities·Conducted system configuration and user access audits, resulting in the discovery of over 1500 inactive accounts over time·Advocated integration of security in the work culture·Led security awareness training and phishing testing initiatives, resulting in a 75% decrease in “bad clicks” historically·Conducted system configuration and user access audits·Reviewed, responded, and investigated real-time alerts on systems·Performed assessments on the organization's security posture via the Cybersecurity Assessment tool·Identified and implemented efficiency gain by upwards of 50% through creation of PowerShell scripts·Reviewed and modified Information Security Program Policies·Led vendor due diligence efforts for over 25 critical vendors·Performed physical security audits of multiple locations·Generated and aggregated reports for review to determine direction of the Information Security Program·As Subject Matter Expert, created documentation to train team members in multiple information security department procedures

·Performed troubleshooting of Windows devices·Collaborated with different levels of stakeholders·Owned the resolution of web application issues on end users’ personal devices·Managed a small helpdesk team·Became well-versed with Cisco Networking, Windows Server 2008, and Active Directory

·Provided top-notch over the phone customer service and high-level technical satisfaction with an average survey rating of 4.7/5·Performed troubleshooting of various device functions including network, software, web application, and Microsoft Office·Responsible for identifying the root cause of an issue affecting over 6,000 end users nationwide·Provisioned end user accounts through Active Directory·Used and performed troubleshooting through Remedy daily

·Performed in-person technical support to users’ company-wide in a Windows environment·Experienced utilizing the ServiceNow ticketing system to process requests.·Owned the process for reimaging and refreshing workstations for the department