William Sim Email & Phone Number

Los Angeles Metropolitan Area

- Execution: Led day-to-day operations for publishing and live service needs of multiple Korean-based developers in North America.- Collaboration: Worked with diverse development teams, bridging communication between internal Los Angeles teams and external teams in Korea.- Team Coordination: Collaborated closely with game teams to set goals, formulate tasks, and establish well-planned working schedules.- Partnership Outreach: Crafted various documents to reach potential business partners, exploring opportunities like IP collaborations and strategic positioning in market store pages.- Support Planning: Developing comprehensive support plans for game updates, coordinating Marketing and PR activities for effective promotion.- Data Analysis: Analyzing data and user feedback to improve player retention and enhance the overall player experience.- Voice-Over Coordination: Coordinating voice-over work for games, ensuring a harmonious blend of narrative elements.- Document Management: Organizing and managing scripts, reference documents, and legal agreements with precision.- Community Engagement: Collaborating with community management teams to establish a vibrant social media presence and thriving online communities.- Reporting: Instituting a systematic approach to create concise weekly reports on game health and status.- Organization Strategies: Introducing organization and communication methodologies tailored to the unique needs of each game team, fostering efficiency.

Los Angeles

- Coordinated age rating compliance efforts for all Riot games across a three person team. - Lead legal and regional compliance for Wild Rift, Legends of Runeterra, and Team Fight Tactics.- Responsible for setting up working pipelines with game teams, co-developing working schedules, and creating reports for leadership teams.- Lead submission efforts to Korea’s Age Rating Agency (GRAC) by coordinating deliverables, troubleshooting emerging issues, and taking accountability for the completion of the task.- Created submission documentation for Age Rating Boards (ESRB, GRAC, GCAM & NMC).- Manages recurring meetings by tracking pertinent tasks, documenting agendas, and helping communication between parties. - Managed a web based database, for 10 regional offices, internal Legal Council, as well as the Diversity and Inclusion team.- Worked with development and publishing teams using Agile and Scrum methodologies- Light Video Editing.

Greater Los Angeles Area

- Manage team members and help provide support and remove obstacles so that they may complete their tasks- Help guide team to complete tasks within given schedules as well as meet quality standards- Teach/share with team members best practices for production and show them tools to help manage production tasks- Review game’s health through the lens of user engagement and game revenue- Manage/Upkeep JIRA and Confluence Pages (Document/Track/Overview tasks, process, and information)- Resolve issues or roadblocks that arise during the development and publishing of the game.- Forecast game performance and Review KPI- Work with Dev, Business, and Marketing teams to create and review content schedules- Work with business and dev teams to review and improve the business model- Create work process that minimize confusion and streamline the completion of task- HQ Communication- Licensing Overview - ESRB Communication- Primary contact point for urgent issues related to US Content/Servers- Create proposals game content and improvement proposals (systems/updates/events/sales)- Provide feedback and insight into cultural happenings, gaming trends, and community feedback- Provide general support as needed for all tasks related to the game.

Greater Los Angeles Area

• Planned and executed the day to day tasks required to service of several mobile game apps.• Created game proposals to improve user experience and increase user retention.• Created proposals for seasonal sales, sale packages, and systems to increase revenue.• Acted as a central hub responsible for coordinating tasks between multiple teams.

As a manger I oversaw the publishing efforts of Vindictus.Managed a production team to maintain a live online game service.Lead publishing efforts and set directions for game’s service and sale tactics.Collaborated with overseas teams in interlanguage communication.Created and executed work processes to improve efficiency of tasks and projects.Set plans and schedules for game service by analyzing sales and service data.

Greater Los Angeles Area

As associate producer I worked on the games Vindictus and Mabinogi.I worked with internal and external departments to execute plans and projects set by lead producer.Lead efforts in the maintenance of 24/7 game service by being the main contact for all issues regarding product.Lead QA efforts to maintain a high quality of service to consumers.Coordinated projects to maintain and update the game website.

El Segundo, California

Worked as Assistant Producer for the projects of Maplestory and Mabinogi.Coordinated projects to maintain and update game website.Performed market research of game and fashion trends to be used in development of game content.Worked with senior producers to create proposals and designs for game content.Created, reviewed and maintained game service documents.