William Simpson Email & Phone Number

Led a global team to develop and launch a series of community engagement programs, enhancing user satisfaction and platform success.Spearheaded the design and implementation of high-impact educational events, fostering collaboration across diverse teams and user groups.Managed cross-functional teams to deliver scalable programs, ensuring alignment with organizational goals and driving growth in user engagement.Developed and refined workflows to improve operational efficiency and team communication, enhancing overall project execution.Cultivated a strong community through both free and paid events, positioning Upwork as a premier platform for independent business growth.Won 2023 Cvent Excellence Award for my digital event success figures.

Los Angeles, California, United States

Served as a key liaison between the platform and its user community, driving product awareness and fostering trust. Organized and hosted virtual events, building connections between freelancers and the Upwork platform. Provided valuable user insights to internal teams, contributing to ongoing product development and improvements.Won Amabassador of the Quarter and of the Year awards for performance

Long Beach, California

As a freelance graphic designer and marketing consultant, I partnered with clients to develop cohesive branding, copy, and marketing strategies that aligned with their business goals. By leveraging my background in business development and strategic planning, I helped businesses enhance their web presence, streamline operations, and grow their client reach.Key contributions included:Brand Development: Designed logos, websites, and marketing collateral to create consistent, impactful branding that reflected clients' visions and values.Marketing Strategy & Execution: Developed and executed marketing plans, including digital campaigns, social media content, and email marketing, tailored to drive engagement and increase sales.Simplified Solutions: Specialized in automating workflows and creating user-friendly tools to empower clients to seamlessly manage their web presence after project completion.Client-Centered Design: Worked closely with clients to bring their ideas to life visually, creating a professional and memorable presence for their businesses.Empowering Success: Guided clients through the process of defining and realizing their goals, fostering “aha!” moments that turned their visions into tangible results.This role allowed me to combine my technical expertise with my passion for helping others succeed, blending creativity, business acumen, and problem-solving to make meaningful contributions to my clients' success stories.Skills: Graphic Design | Branding | Marketing Strategy | Web Development | Workflow Automation | Business Development | Client Relationship Management

Identillect is a cyber security SaaS company providing email encryption solutions for industries with strict data compliance standards such as healthcare, legal, and financial sectors, as well as organizations adhering to GDPR.As part of the founding team, I helped shape Identillect’s growth, translating C-level vision into actionable plans for teams in development, sales, and support. I established measurable goals, deliverables, and deadlines, ensuring alignment with company objectives.Key contributions included:Leadership & Collaboration: Directed in-house and remote teams, ensuring task prioritization matched strategic goals. Onboarded and trained new hires, creating workflows to scale with company growth.Program & Project Management: Developed internal and client-facing training, including webinars and interactive sessions, to optimize cybersecurity workflows and compliance. Managed cross-functional projects, balancing stakeholder needs and technical feasibility.Process Optimization: Designed and implemented policies and tools like Salesforce, Zendesk, and Recurly, boosting productivity and achieving a 95% client retention rate.Cybersecurity Expertise: Conducted webinars and training on compliance and data security, tailored for highly regulated industries like healthcare and finance.During my tenure, I was proud to help bring Identillect to publicly traded status on both U.S. and Canadian exchanges, ensuring operational excellence during this transition.

Database Analysis, Database Management, Support Team Management for backend operations, Logistics, Vendor Relations, Reseller Management

Database Integrity Control, Administrative Duties, Incoming/Outgoing Calls,