William Sit Email & Phone Number

Fort Mill, South Carolina, Us

Fort Mill, South Carolina, Us

Us

• Lead IT technician for corporate executive meetings and earnings call broadcasts, diagnosing and resolving any network connectivity and audio/speaker issues (Microsoft Teams/Zoom/Poly) in real time• Primary Point of Contact for Level 1 technicians for any escalated tickets due to access restrictions or inability to find a resolution, and responsible for training new hires on resolution tactics and proper documentation using the ticketing system• Triage and escalate incoming business-critical tickets within the queue to the designated team to efficiently resolve end-users’ requests, reducing the service requests’ average time to respond and time to resolve by 10%• Manage software license key inventory, ensuring proper procedures are followed and documentation is submitted and signed prior to providing keys to other technicians

Us

• Troubleshoot 80+ IT support tickets weekly from cross-functional departments by performing root-cause analyses and providing efficient solutions for each request, referencing established procedures and appropriately escalating issues• Assist IT department with cross-borough moves of equipment, participating in any additional support including installation of drivers and setting up workstations such as laptops, desktops, and mobile devices according to company procedures• Provide remote access support for internal and external users by diagnosing network connectivity issues through Cisco AnyConnect, VMWare Horizon Console, and ManageEngine - ensuring a 100% work from home capability for all users• Create detailed weekly reports and brief manager with documentation of daily technical incidents to identify distinct trends

New York, Us

• Maintain a 100% resolution rate on installation issues of user software by overseeing remote access, facilitating device configuration, and gathering performance metrics for 20+ bank tellers across 7 bank branches throughout the tri-state area• Produce thorough instruction manuals to educate teams on semi-routine issues• Spearhead the development of a company-wide intranet using WordPress, HTML, and PHP by collaborating with key stakeholders, bringing a centralized hub for heightened communication and knowledge sharing to all 10 departments• Monitor the spam email phishing campaign by utilizing ThreatSim software, ensuring 150+ staff members received proper instructions on how to safeguard enterprise property from malicious cyber-attacks and guaranteeing client security

New York, Us

• Translated uncleaned data into properly formatted data before constructing performant data models and 25+ data visualizations and reports; submitted the models and reports as a final presentation in front of departmental supervisors• Ensured all routine tasks on daily checklist were executed according to written standard procedure and followed detailed instructions on new assignments, raising the team’s overall task completion time by 13% and labor usage rate by 10%• Identified and resolved 30+ issues regarding audience engagement across 5 separate applications by following accepted guidelines in changing factors such as variables, data types, syntax, and functions within the development environment• Designed and conducted statistical methods, such as regression analysis and hypothesis testing, to gather product insights in order to assess areas of improvement, leading to a 18% boosted application usage and 10% increased user retention rate

Tokyo, Jp

• Achieved customer needs and exceeded expectations by utilizing company's service standard, ensuring customers satisfaction • Organized the sales floor and performed new layouts for products in order to maximize company profit• Trained new hires on product and brand knowledge, as well as proper customer service

• Verified client and vendor information for file processing• Loaded proper financial information including client accounts, transactions, payroll, and other fees into QuickBooks• Assisted other accounting clerks in posting transactions to ledgers by having strong time management and multi-task skills

Seattle, Wa, Us

• Utilized Amazon software to ensure appropriate quality of products and to facilitate proper work flow within inbound processes• Received, unloaded, and placed incoming inventory items appropriately• Transitioned to problem solver role where I fixed any inbound process errors and provided feedback to other warehouse associates• Daily exceeded average stow rate in the warehouse by 20%

Costa Mesa, California, Us

• Exercised Key Performance Indicator software (Yellowfin) to analyze data trends between actual performance and goals.• Facilitated a product-specific project by creating a KPI report to highlight different metrics that were measured (first visit & returning visitor metrics)

Moonachie, New Jersey, Us

• Managed store stock and inventory to ensure sufficient supplies by using high attention to detail• Assisted customers to desired product by using product knowledge• Received positive feedback on communication skills by peers and customers alike