Endless Possibilities in the Community (EPIC)Improved health through fitness for people with disabilities.

Partner with a dynamic team of healthcare professionals, insurance providers, and families to provide excellent home healthcare services delivered with compassion, excellence, and reliability. - Schedule 50+ field employees appropriately based on competency and availability to provide client care.- Establish trusting relationships with clients, families, community organizations, and employees.- Process weekly payroll and manage bills and pay rates.- Develop and manage existing and emergent client cases.

Provided company-wide supervision and implantation of best practices to improve overall efficiency and increase revenue. - FSS Government contract sales increased from $1 million annually to $5 million yearly during my tenure. - Developed and implemented Standard Operating Procedures.- Formulated and implemented best practices to ensure compliance with federal acquisition regulations (FAR), resulting in a new 10-year FSS contract.- Developed several contracts, most notable: the power wheelchair contract. Involving, preparation, and negotiation with the manufacturer and US Government as the end user. Awarded contract.

Responsible for oversight and growth of Veterans Affairs accounts from Aracent’s opening year in 2006 through my departure in 2020. Hired and trained a dependable CRM and billing team. - Received a 90%+ satisfaction rating from customers after completing phone or video call surveys.- Escalation contact for all RFQ, Contract Orders, and CRM issues.-Coached and evaluated customer service team in MS Access database ordering process protocol.-Conferred with internal stakeholders to communicate targets, boost revenue, and improve promotional strategies.-Effectively managed 100+ incoming interactions daily.-Interviewed, hired, and trained new employees.

Utilized appropriate learning delivery methods and instruction to meet each student’s needs in the Least Restrictive Environment (LRE). - Maintained accurate and complete records in compliance with school district regulations and legal requirements.- Facilitated successful student inclusion by developing curriculum modifications that allowed students with disabilities to access grade-level material in a typical classroom.- Plan, develop, and implement individualized education plans (IEP) for students.